ticket
- POSTGet next ticket id to work on
- POSTGet a list of tickets
- POSTCreate a ticket
- PATCHUpdate a few tickets at once
- GETGet a ticket
- PATCHUpdate a ticket
- GETGet ticket variables
- GETGet a tickets history
- POSTForward a ticket
- POSTAuto-execute a ticket
- GETPing a ticket
- GETGet ticket activity
- GETGet ticket stats
- GETGet agent queue status
conversation
customer
intent
aiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- GETGet list of available enneo default AI Agents
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
aiQualityCheck
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggereddeprecated
- GETGet all AI agents for which test runs can be triggered
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
intentTemplate
profile
team
reminder
settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
tag
cron
version
knowledgeSourceStructure
knowledgeSource
export
report
telephony
cortex
ticket
Get agent queue status
Get information about agent availability and expected waiting times for customer service
GET
/
agents
/
queue
Get agent queue status
Copy
Ask AI
curl --request GET \
--url https://demo.enneo.ai/api/mind/agents/queueCopy
Ask AI
{
"agentQueue": -1,
"liveConversationPossible": {
"chat": false
},
"expectedWaitingTime": {
"chat": -1
},
"success": true
}Authorizations
Cookie-based authentication
Response
200
application/json
Successful operation
The response is of type object.
Get agent queue status
Copy
Ask AI
curl --request GET \
--url https://demo.enneo.ai/api/mind/agents/queueCopy
Ask AI
{
"agentQueue": -1,
"liveConversationPossible": {
"chat": false
},
"expectedWaitingTime": {
"chat": -1
},
"success": true
}Assistant
Responses are generated using AI and may contain mistakes.