Authorizations
Cookie-based authentication
Response
Successful operation
Number of waiting conversations per available suitable agent. If this is for example 2.5, we have 2.5 chats that first need to be handled per agent until there is capacity for a new request. If -1, then there are no agents available
Indicates if a realtime conversation is possible per channel
Estimated waiting times per channel in seconds. If -1, there are no humans available, and any incoming chat will be handled offline.