GET
/
telephony
/
getRouting
curl --request GET \
  --url https://demo.enneo.ai/api/mind/telephony/getRouting
{
  "id": 789,
  "ticketId": 12345,
  "status": "waitingForAgent",
  "declineReasonCode": null,
  "declineReasonMessage": null,
  "primaryTagId": 46,
  "channel": "phone",
  "subchannelId": null,
  "assignedUserId": null,
  "assignedUserRawData": null,
  "createdAt": "2025-04-08 19:38:03",
  "routedAt": null,
  "completedAt": null,
  "updatedAt": "2025-04-08 19:38:11",
  "positionDetails": {
    "position": 0,
    "agentsOnlineWithMatchingSkills": [
      20
    ],
    "estimatedWaitingTimeInSeconds": 60
  }
}

Authorizations

​
connect.sid
string
cookie
required

Cookie-based authentication

Query Parameters

​
ticketId
integer

ID of the ticket to get routing status for

​
channelId
string

Channel ID of the ticket to get routing status for

​
queueId
integer

ID of the queue entry to get routing status for

​
forceReEvaluation
boolean

If set, force re-evaluation of the routing status

Response

200
application/json

Successful operation

The response is of type object.