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GET
/
ticket
/
{ticketId}
/
activity
Get ticket activity
curl --request GET \
  --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/activity \
  --header 'Authorization: Bearer <token>'
{
  "id": 1,
  "status": "open",
  "user": {
    "id": 1,
    "firstName": "Max",
    "lastName": "Mustermann",
    "email": "[email protected]",
    "phone": "+49 123 456789",
    "lastSeen": "2022-08-12 12:21:21",
    "type": "enneo",
    "isSsoOnly": 0,
    "lang": "de",
    "nameAlias": "Johnny",
    "externalId": "EMP-12345"
  },
  "createdAt": "2021-01-01 00:00:00",
  "activity": "hat 2 Themen zugewiesen",
  "details": [
    {
      "label": "Thema zugewiesen",
      "value": "Allgemein",
      "tooltip": "Allgemein",
      "url": "https://enneo.ai",
      "type": "string"
    }
  ]
}

Autorisierungen

​
Authorization
string
header
erforderlich

JWT-based authentication

Pfadparameter

​
ticketId
integer
erforderlich

The id of the ticket

Beispiel:

376189

Abfrageparameter

​
showTechnicalInformation
boolean

If true, then the technical information will be shown

Beispiel:

true

Antwort

Successful operation

​
id
integer
Beispiel:

1

​
status
string
Beispiel:

"open"

​
user
object
​
createdAt
string<DateTime>
Beispiel:

"2021-01-01 00:00:00"

​
activity
string
Beispiel:

"hat 2 Themen zugewiesen"

​
details
object[]