ticket
Get ticket activity
API Dokumentation
ticket
- GETGet next ticket id to work on
- POSTGet a list of tickets
- POSTCreate a ticket
- PATCHUpdate a few tickets at once
- GETGet a ticket
- PATCHUpdate a ticket
- GETGet ticket variables
- GETGet a tickets history
- POSTForward a ticket
- POSTAuto-execute a ticket
- GETPing a ticket
- GETGet ticket activity
- GETGet ticket stats
- GETGet agent queue status
customer
intent
aiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
aiQualityCheck
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggered
- GETGet all AI agents for which test runs can be triggered
- GETGet test cases by AI agent ID
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
intentTemplate
profile
team
reminder
settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
tag
cron
version
knowledgeSourceStructure
knowledgeSource
pcProxy
cortex
ticket
Get ticket activity
Get ticket activity by ticketId
GET
/
ticket
/
{ticketId}
/
activity
curl --request GET \
--url https://demo.enneo.ai/api/mind/ticket/{ticketId}/activity{
"id": 1,
"status": "open",
"user": {
"id": 1,
"firstName": "Max",
"lastName": "Mustermann",
"email": "demo@enneo.dev",
"phone": "+49 123 456789",
"lastSeen": "2022-08-12 12:21:21",
"type": "enneo",
"isSsoOnly": false,
"lang": "de"
},
"createdAt": "2021-01-01 00:00:00",
"activity": "hat 2 Themen zugewiesen",
"details": [
{
"label": "Thema zugewiesen",
"value": "Allgemein",
"tooltip": "Allgemein",
"url": "https://enneo.ai",
"type": "string"
}
]
}Authorizations
Cookie-based authentication
Path Parameters
The id of the ticket
Query Parameters
If true, then the technical information will be shown
Response
200
application/json
Successful operation
User ID
First name
Last name
Email address
Phone number
The last time the user was seen
The type of the user
If true, the user can only login via SSO
The language of the user
curl --request GET \
--url https://demo.enneo.ai/api/mind/ticket/{ticketId}/activity{
"id": 1,
"status": "open",
"user": {
"id": 1,
"firstName": "Max",
"lastName": "Mustermann",
"email": "demo@enneo.dev",
"phone": "+49 123 456789",
"lastSeen": "2022-08-12 12:21:21",
"type": "enneo",
"isSsoOnly": false,
"lang": "de"
},
"createdAt": "2021-01-01 00:00:00",
"activity": "hat 2 Themen zugewiesen",
"details": [
{
"label": "Thema zugewiesen",
"value": "Allgemein",
"tooltip": "Allgemein",
"url": "https://enneo.ai",
"type": "string"
}
]
}