Authorizations
Cookie-based authentication
Path Parameters
The ID of the ticket to reply to
Query Parameters
Whether to include the reply in time tracking, and thus worklog. Useful when a spam ticket should be closed, but it should not show up in the average handling time statistics, e.g. for spam emails
Body
The content of the reply
The type of content
text
, html
The direction of the conversation
in
, out
, internal
Whether this is a private note
Whether this is a draft message that requires supervisor approval before sending
Optional subject for the reply
Recipients email addresses
CC email addresses
BCC email addresses
Array of intent IDs
File attachments
Channel ID for chat tickets
Subchannel ID
Response
Successful operation
The ID of the created conversation
A conversation is an interaction to a ticket. Typically a reply or internal note to an email, or a chat message for a chat
Survey code if user survey is needed
Response from webhook execution