cURL
curl --request GET \ --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/conversation/{conversationId} \ --header 'Authorization: Bearer <token>'
{ "conversation": { "id": 123, "ticketId": 123, "type": "html", "direction": "out", "private": false, "isDraft": false, "fromEmail": "[email protected]", "fromEmailName": "Enneo Admin", "agentId": 1, "sender": { "id": 1, "name": "Enneo Admin", "email": "[email protected]" }, "toEmail": [ "[email protected]" ], "ccEmails": [ "[email protected]" ], "body": "<div>Thank you for your message, we can inform you that...</div>", "bodyPlain": "Thank you for your message, we can inform you that...", "bodyClean": "Thank you for your message, we can inform you that...", "content": { "message": "Thank you for your message, we can inform you that..." }, "intentIds": [ "ai_agent_meter_reading" ], "cortexRequestId": 123, "attachments": [ { "id": "103013960646,", "url": "https://storage.googleapis.com/enneo-attachments-public/a1/103013960646-4b1aa775/IMG_20230301_192712.jpg", "name": "IMG_20230301_192712.jpg", "size": 2292952, "width": 3120, "height": 4160, "inline": false, "fileEnding": "jpg", "contentType": "image/jpeg", "originalUrl": "https://storage.example.com/attachments/IMG_20230301_192712.jpg", "extractedData": null, "extractionStatus": "success", "extractionData": { "confidence": 0.815, "meterValue": 87870.5 } } ], "crmNotificationId": 123, "createdAt": 1657056276, "modifiedAt": 1672756198, "deletedAt": 1672756198 }, "success": true }
Retrieve a specific conversation by its ID within a ticket
JWT-based authentication
The ID of the ticket
The ID of the conversation to retrieve
Whether to include raw data in the response
Successful operation
A conversation is an interaction to a ticket. Typically a reply or internal note to an email, or a chat message for a chat
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