Get knowledgeSource by id
Authorizations
Cookie-based authentication
Path Parameters
The id of the knowledgeSource to retrieve
Response
Knowledge source object
Internal id, e.g. 123
123
Type of knowledge source
faq
, work-instruction
, document
, other
, news
Status of the knowledge source
active
, archived
, deleted
"active"
URL to associated source. null for sources with internal ids (tickets and templates) or if non-existant (language model source)
"https://company.com/faq/376189"
Name of knowledge source, any requests with existing name will update the existing knowledge source
"Opening hours"
Tags that are assigned to this knowledge source
[70, 71]
(!) Should be used only with type 'news' (otherwise ignored). Teams that are assigned to the knowledge source object
[1, 2]
Agents that have read the knowledge source
[
{
"id": 1,
"name": "John Doe",
"readAt": "2024-11-29 14:38:12"
}
]
Title of knowledge source
"Opening hours"
Full text that was used as source
"Our service hours are from 8am to 5pm. We are closed on weekends. [...]"
If true, then this knowledge source is only visible to agents
false