GET
/
tag
/
{id}
curl --request GET \
  --url https://demo.enneo.ai/api/mind/tag/{id}
{
  "id": 123,
  "name": "Complaint",
  "fullName": "Second Level: Complaint",
  "parent": 6,
  "reference": "ticket",
  "type": "skill",
  "visibility": "public",
  "color": "grey",
  "properties": {},
  "complexity": "moderate",
  "sla": 8,
  "priority": "do-not-change",
  "channels": [
    "email",
    "chat"
  ],
  "subchannels": [
    2,
    4
  ],
  "detectionDetails": {},
  "assignment": [
    "assignBySubchannel",
    "assignByCustomLogic"
  ],
  "testCase": {},
  "modifiedBy": "John Doe",
  "modifiedAt": "2024-08-29 14:38:12"
}

Authorizations

​
connect.sid
string
cookie
required

Cookie-based authentication

Path Parameters

​
id
integer
required

Response

200
application/json
Successful operation

Tag object

​
id
integer | null

Internal id, e.g. 123

​
name
string

e.g. "Complaint"

​
fullName
string

The full name when not shown in a tree

​
parent
integer | null

The id of the parent tag. null if on root level. Can be created to create the tree structure of tags

​
reference
enum<string>

To what this tag can be assigned to

Available options:
ticket,
contract,
customer
​
type
enum<string>

Type of the tag

Available options:
skill,
product,
brand,
customerProperty,
contractProperty,
other
​
visibility
enum<string>
default:
public

Visibility of the tag

Available options:
public,
private,
disabled
​
color
enum<string>
default:
grey

Color of the tag. Default is grey

Available options:
grey,
green,
red,
blue,
yellow,
purple,
orange,
teal
​
properties
enum<string>[]

An array of strings that specify special properties. Currently only ['defaultSkill'], if this tag should be assigned if no skill was found

Available options:
defaultSkill
​
complexity
string

The complexity of the tag

​
sla
number | null

SLA in business hours. So if we have business hours from 9-17h, an 8 hour SLA means ticket has to be solved within one day. NULL means no SLA is assigned.

​
priority
enum<string>

If set to anything other than do-not-change, then the ticket priority will be set to this value if the tag was assigned (either manually or via AI)

Available options:
do-not-change,
low,
medium,
high
​
channels
string[] | null

Channels for which this tag can be detected. If empty or null, then this tag can be assigned to all channels.

​
subchannels
number[] | null

Subchannels (=Mailboxes/Chat channels) for which this tag can be detected. If empty or null, then this tag can be assigned to all subchannels.

​
detectionDetails
object

Details how the AI agent is detected

​
assignment
enum<string>[]
deprecated

Specifies how this tag is being assigned. The details in the assignment are specified in the settings page of the tag. So for example 'assignBySubchannel', 'assignByCustomLogic' means this tag is auto-assigned for certain subchannels, and using a custom logic defined in an executor.

Available options:
assignByChannel,
assignBySubchannel,
assignByTicketProperty,
assignByContractProperty,
assignByCustomerProperty,
assignByCustomLogic,
assignByAI
​
testCase
object

Test case for the tag

​
modifiedBy
string

The user that last modified the tag

​
modifiedAt
string

The date and time when the tag was last modified

Get tag tree structureDelete a Tag