GET
/
export
/
{key}
curl --request GET \
  --url https://demo.enneo.ai/api/mind/export/{key}
[
  {
    "date": "2024-05-10",
    "name": null,
    "ticketId": null,
    "action": "writeAction",
    "duration": 206,
    "durationAfterWork": 0,
    "reOpened": 0,
    "status": null,
    "aiAgent": null,
    "topic": null,
    "subTopic": null,
    "channel": null,
    "department": "Not specified",
    "email": "",
    "rawData": "null"
  }
]

Authorizations

​
connect.sid
string
cookie
required

Cookie-based authentication

Path Parameters

​
key
enum<string>
required

The key of the export

Available options:
reporting_tickets,
reporting_messages,
reporting_worklog,
survey,
ticket,
users

Query Parameters

​
format
enum<string>
default:xlsx

The format of the export

Available options:
xlsx,
csv,
json
​
limit
integer
default:100

The number of items to return

Required range: 1 <= x <= 1000
​
offset
integer
default:0

The number of items to skip

Required range: x >= 0
​
orderByField
string

The field to order by. Can be any column name from the table.

​
orderByDirection
enum<string>
default:desc

The direction to order by

Available options:
asc,
desc

Response

200
application/json
Successful operation
​
date
string

Date of the worklog entry

​
name
string | null

Name associated with worklog

​
ticketId
integer | null

ID of related ticket

​
action
string

Type of action performed

​
duration
integer

Duration of the action in seconds

​
durationAfterWork
integer

Duration of after-work in seconds

​
reOpened
integer

Indicates if ticket was reopened

​
status
string | null

Status of the ticket

​
aiAgent
string | null

AI agent involved

​
topic
string | null

Topic of the ticket

​
subTopic
string | null

Subtopic of the ticket

​
channel
string | null

Communication channel

​
department
string

Department handling the ticket

​
email
string

Email associated with the worklog

​
rawData
string

Raw data in JSON format