report
Get report data
Returns the data for a specific report type
GET
Authorizations
Cookie-based authentication
Path Parameters
The type of report to retrieve
Available options:
openTickets
, channelMix
, solvedTicketsByTeam
, solvedTicketsByResolution
, incomingVolume
Query Parameters
Filter by channel status (only for channelMix report)
Available options:
open
, closed
, waiting
Number of days to look back (for solvedTicketsByTeam, solvedTicketsByResolution, incomingVolume)
Available options:
1
, 3
, 7
, 14
, 30
, 90
, 365
Filter by agent type (only for solvedTicketsByResolution report)
Available options:
own
, team
, all
Response
200
application/json
Successful operation
For openTickets report
Description of what the report shows
Example:
"Tickets in status 'open', broken down by due date compared to the current time."
The filters that were applied to generate this report
Example:
{ "lastDays": 14, "agent": "own" }