Get tag tree structure
Retrieve a hierarchical tree structure of all tags
Authorizations
Cookie-based authentication
Query Parameters
Show only tags of a specific type. If not set, shows all tags.
skill
, product
, brand
, customerProperty
, contractProperty
, other
Also include disabled tags
Response
Internal id, e.g. 123
123
e.g. "Complaint"
"Complaint"
The full name when not shown in a tree
"Second Level: Complaint"
The id of the parent tag. null if on root level. Can be created to create the tree structure of tags
6
To what this tag can be assigned to
ticket
, contract
, customer
"ticket"
Type of the tag
skill
, product
, brand
, customerProperty
, contractProperty
, other
"skill"
Visibility of the tag
public
, private
, disabled
"public"
Color of the tag. Default is grey
grey
, green
, red
, blue
, yellow
, purple
, orange
, teal
"grey"
An array of strings that specify special properties. Currently only ['defaultSkill'], if this tag should be assigned if no skill was found
defaultSkill
{}
The complexity of the tag
"moderate"
SLA in business hours. So if we have business hours from 9-17h, an 8 hour SLA means ticket has to be solved within one day. NULL means no SLA is assigned.
8
The priority of the tag
do-not-change
, low
, medium
, high
"do-not-change"
Specifies how this tag is being assigned. The details in the assignment are specified in the settings page of the tag. So for example 'assignBySubchannel', 'assignByCustomLogic' means this tag is auto-assigned for certain subchannels, and using a custom logic defined in an executor.
assignByChannel
, assignBySubchannel
, assignByTicketProperty
, assignByContractProperty
, assignByCustomerProperty
, assignByCustomLogic
, assignByAI
["assignBySubchannel", "assignByCustomLogic"]
Test case for the tag
The user that last modified the tag
"John Doe"
The date and time when the tag was last modified
"2024-08-29 14:38:12"
Tag object