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POST
/
ticket
/
{ticketId}
/
forward
Forward a ticket
curl --request POST \
  --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/forward \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "body": "Hello, I am forwarding this ticket to you. Please take care of it.",
  "toEmail": "grid@operator.de",
  "subject": "Forwarded: Customer inquiry about contract"
}
'
{
  "success": true
}

Autorisierungen

​
Authorization
string
header
erforderlich

JWT-based authentication

Pfadparameter

​
ticketId
integer
erforderlich

The id of the ticket

Body

application/json
​
body
string

The body of the note

Beispiel:

"Hello, I am forwarding this ticket to you. Please take care of it."

​
toEmail
string

The email address to forward the ticket to

Beispiel:

"grid@operator.de"

​
subject
string

Custom subject for the forwarded email. If not provided, the original ticket subject will be used.

Beispiel:

"Forwarded: Customer inquiry about contract"

Antwort

Successful operation

Data format of Enneo success messages

​
success
boolean

Operation was successful

Beispiel:

true