Ticket
Conversation
Intent
AiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- GETGet list of available enneo default AI Agents
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
AI Quality Check
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHStop a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggereddeprecated
- GETGet all AI agents for which test runs can be triggered
- GETGet test cases for a specific AI agent
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
Template
Profile
- GETSearch profiles
- PATCHUpdate multiple profiles at once
- GETGet currently logged in user's profile
- POSTCreate a new user
- GETPing endpoint to track user activity
- GETGet specific profile
- DELDelete specific profile
- PATCHUpdate specific profile
- GETExplain routing priorities for a user
- GETGet available options for analytics roles
- PATCHUpdate profile routing status
Team
Settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
Tag
Customer
Wiki knowledge source
Wiki knowledge source structure
Export
Report
General
Telephony
Debugging for AI Microservice Cortex
Ticket
Forward a ticket
Forward a ticket to free typed email address
POST
/
ticket
/
{ticketId}
/
forward
Forward a ticket
Kopieren
KI fragen
curl --request POST \
--url https://demo.enneo.ai/api/mind/ticket/{ticketId}/forward \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"body": "Hello, I am forwarding this ticket to you. Please take care of it.",
"toEmail": "[email protected]",
"subject": "Forwarded: Customer inquiry about contract"
}
'Kopieren
KI fragen
{
"success": true
}Authorizations
JWT-based authentication
Path Parameters
The id of the ticket
Body
application/json
The body of the note
Example:
"Hello, I am forwarding this ticket to you. Please take care of it."
The email address to forward the ticket to
Example:
Custom subject for the forwarded email. If not provided, the original ticket subject will be used.
Example:
"Forwarded: Customer inquiry about contract"
Response
Successful operation
Data format of Enneo success messages
Operation was successful
Example:
true
Zurück
Auto-execute a ticketAutomatically process a ticket that was previously marked as auto-executable
Weiter
⌘I
Forward a ticket
Kopieren
KI fragen
curl --request POST \
--url https://demo.enneo.ai/api/mind/ticket/{ticketId}/forward \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"body": "Hello, I am forwarding this ticket to you. Please take care of it.",
"toEmail": "[email protected]",
"subject": "Forwarded: Customer inquiry about contract"
}
'Kopieren
KI fragen
{
"success": true
}