Ticket
Conversation
Intent
AiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- GETGet list of available enneo default AI Agents
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
AI Quality Check
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHStop a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggereddeprecated
- GETGet all AI agents for which test runs can be triggered
- GETGet test cases for a specific AI agent
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
Template
Profile
- GETSearch profiles
- PATCHUpdate multiple profiles at once
- GETGet currently logged in user's profile
- POSTCreate a new user
- GETPing endpoint to track user activity
- GETGet specific profile
- DELDelete specific profile
- PATCHUpdate specific profile
- GETExplain routing priorities for a user
- GETGet available options for analytics roles
- PATCHUpdate profile routing status
Team
Settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
Tag
Customer
Wiki knowledge source
Wiki knowledge source structure
Export
Report
General
Telephony
Debugging for AI Microservice Cortex
General
Get agent queue status
Get information about agent availability and expected waiting times for customer service
GET
/
agents
/
queue
Get agent queue status
Kopieren
KI fragen
curl --request GET \
--url https://demo.enneo.ai/api/mind/agents/queue \
--header 'Authorization: Bearer <token>'Kopieren
KI fragen
{
"agentQueue": -1,
"liveConversationPossible": {
"chat": false
},
"expectedWaitingTime": {
"chat": -1
},
"success": true
}Authorizations
JWT-based authentication
Response
Successful operation
Number of waiting conversations per available suitable agent. If this is for example 2.5, we have 2.5 chats that first need to be handled per agent until there is capacity for a new request. If -1, then there are no agents available
Estimated waiting times per channel in seconds. If -1, there are no humans available, and any incoming chat will be handled offline.
Anzeigen untergeordnete attribute
Anzeigen untergeordnete attribute
Estimated waiting time for chat channel before it is handled by a human. If -1, responses are done via email.
⌘I
Get agent queue status
Kopieren
KI fragen
curl --request GET \
--url https://demo.enneo.ai/api/mind/agents/queue \
--header 'Authorization: Bearer <token>'Kopieren
KI fragen
{
"agentQueue": -1,
"liveConversationPossible": {
"chat": false
},
"expectedWaitingTime": {
"chat": -1
},
"success": true
}