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Chatbots enable real-time communication with customers directly on your website. The configuration takes place under Settings → Chat.

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Chatbot Configuration

Under Settings → Chat, any number of chatbots can be created and configured. Each chatbot has its own settings such as name, greeting message, and appearance.

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Assignment to the AI Agent

Each chatbot is assigned to an AI agent. This agent provides the initial prompt, based on which the chat conversation takes place. The Basic Agent is used by default.
Each AI agent supports channel-specific prompts. These can be used to define channel-specific rules and behaviors for the chat - e.g., shorter answers, specific greetings, or restricted topic areas.

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Integration on the Website

The chat widget is integrated on the desired website using a JavaScript code: 
<!-- Enneo chat widget -->
<script
  type="text/javascript"
  data-widget-id="enneo-chat-widget"
  src="https://[your-domain].enneo.ai/scripts/chat-widget-integration.js?subchannelId=[your-subchannelid]"
  async
  defer
></script>
<noscript>It is necessary to enable JavaScript to run this app.</noscript>
<!-- Enneo chat widget -->
Replace [your-domain] with your Enneo domain and [your-subchannelid] with the ID of your chatbot.
The Subchannel-ID can be found at the bottom of the settings of each chatbot under “Widget Code”.