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Chatbots enable real-time communication with customers directly on your website. Configuration is done under Settings → Chat.

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Chatbot Configuration

Under Settings → Chat, any number of chatbots can be created and configured. Each chatbot has its own settings such as name, greeting message, and appearance.

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AI Agent Assignment

Each chatbot is assigned to an AI agent. This agent provides the initial prompt on the basis of which the chat conversation takes place. By default, the Base Agent is used.
Each AI agent supports channel-specific prompts. These can be used to define channel-specific rules and behaviours for the chat – e.g. shorter responses, specific greetings, or restricted topic areas.

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Website Integration

The chat widget is embedded on the desired website using a JavaScript snippet: 
<!-- Enneo chat widget -->
<script
  type="text/javascript"
  data-widget-id="enneo-chat-widget"
  src="https://[your-domain].enneo.ai/scripts/chat-widget-integration.js?subchannelId=[your-subchannelid]"
  async
  defer
></script>
<noscript>You need to enable JavaScript to run this app.</noscript>
<!-- Enneo chat widget -->
Replace [your-domain] with your Enneo domain and [your-subchannelid] with the ID of your chatbot.
The subchannel ID can be found in the settings of the respective chatbot at the very bottom under “Widget Code”.