enneo BI Solution Superset

Access to Superset

Access to the analytics functions is controlled via the user setting "Data availability". Administrators can determine which users have access to the analytics functions and to what extent data is visible.

Superset can then be accessed via the enneo menu item "Analytics". On the top bar, the various dashboards that have been created can be found in tabs.

Create Your Own Superset Evaluations

By default, enneo offers a series of evaluations, but these can be extended arbitrarily. The data is always up-to-date.

To do this, one must click on the "Editor" tab with an enneo account that has full data availability rights. There, one has full access to all functions of Superset.

Creating diagrams

With Superset, various types of visualizations can be created:

• Bar and line diagrams

• Pie charts

• Tables and pivot tables

• Heatmaps

• and many other types of diagrams

Each diagram can be individually customized, for example by:

• Filtering the data

• Grouping by different dimensions

• Adjusting colors and labels

• Defining metrics and calculations

Time series analysis

Particularly useful for service organizations is the time series analysis. With this, it can:

• Analyze trends over different periods

• Draw comparisons to the previous year or month

• Recognize seasonal patterns

• Make forecasts

Creating dashboards

Multiple diagrams can be combined into meaningful dashboards:

• Select desired diagrams

• Arrange by drag & drop

• Define dashboard-wide filters

• Save the dashboard for further use

Tips for Working with Superset

Best Practices

• Use meaningful names for diagrams and dashboards

• Use filters to keep the amount of data manageable

• Save frequently used diagrams as favorites

• Share useful dashboards with the team

Data update

The data in Superset is regularly updated. The update intervals are:

• Ticket data: every 5 minutes

• Message data: every 5 minutes

• Processing data: every 5 minutes

Further resources

For detailed information on Apache Superset, it is worth taking a look at the official Documentation.