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There are three different ways to export data from Enneo:

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1. Exporting selected tickets via the user interface

In the ticket overview, the currently displayed ticket list can be downloaded via the export icon in the upper right corner. All set filters, such as channel filters, status, and tags, are taken into account.

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2. Exporting tickets, messages, and edits via the user interface

This export can be accessed by the following navigation: Settings -> Advanced Settings -> Exports and Reporting Settings Here, it is possible to choose between the well-known, central data tables:
  • Tickets
  • Messages
  • Edits

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3. Export via the REST API

The Enneo REST API is available for automated exports. The documentation for the corresponding API interface /api/mind/export/ can be found here. This interface is particularly suitable for automated exports, as it allows for setting filters or limits. Consequently, connections to external BI systems such as MS Power BI, Tableau, Snowflake, Google Looker Studio, etc. are possible. The desired data table can be specified via the “key” parameter:
  • tickets
  • messages
  • worklog
The desired export format (XLSX, CSV, or JSON) can be selected with the “format” parameter. For regular exports, JSON (preferred) or CSV is recommended, as these formats are significantly faster than XLSX. Additional parameters relevant for automated exports, such as limit, offset, or orderByField are available in the documentation.

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Export formats

The following formats are available for all export options:
  • XLSX (Excel)
  • CSV (Comma Separated Values)
  • JSON (JavaScript Object Notation)