Exports

There are three different methods to export data from Enneo:

1. Exporting selected tickets through the user interface

From the ticket overview, the displayed ticket list can be downloaded using the export icon in the top-right corner. Any enacted filters, such as channel filters, status, or tags, are taken into account.

2. Exporting tickets, messages, and modifications through the user interface

This export can be accessed through the following navigation: Settings -> Advanced Settings -> Exports and Reporting Settings

Here, it is possible to select from the established, central data tables:

• Tickets

• Messages

• Modifications

3. Exporting through the REST API

The Enneo REST API is available for automated exports. The documentation for the related API interface /api/mind/export/ can be found here.

This interface is particularly suited for automated exports as it allows to set filters or limits. As such, linking to external BI systems like MS Power BI, Tableau, Snowflake, Google Looker Studio, etc. is possible.

The "key" parameter can be used to specify the desired data table:

• tickets

• messages

• worklog

By using the "format" parameter, the desired export format (XLSX, CSV, or JSON) can be chosen. For regular exports, JSON (preferred) or CSV is recommended since these formats are significantly more efficient than XLSX.

Further parameters relevant for automated exports, like limit, offset, or orderByField can be found in the documentation.

Export Formats

The following formats are available for all export options:

• XLSX (Excel)

• CSV (Comma Separated Values)

• JSON (JavaScript Object Notation)