Enneo’s AI agents are specialized in automating standard customer service processes. They handle recurring inquiries independently, allowing staff to focus on more complex tasks. The AI agents are based on predefined processes, but can be adapted to company-specific requirements - across channels.

​
Wide Range of Applications

By default, Enneo provides twelve specialized AI agents that operate across channels. These include:

  • Down payment agent: Assists customers with adjustment and management of down payments.

  • Basic agent: Performs basic tasks and forwards complex inquiries.

  • Bank data agent: Helps customers update their bank details.

  • Due date agent: Provides information on due dates and updates payment targets.

  • Credit agent: Assists in the management of credits and their offsetting.

  • Cancellation agent: Helps with contract cancellations and the next steps.

  • Direct debit withdrawal agent: Revokes a SEPA direct debit mandate at the customer’s request.

  • Master data agent: Assists customers in modifying master data.

  • Tariff advisory agent: Advises change willing customers on attractive tariffs.

  • Change agent: Supports customers during the changing process.

  • Advertising consent agent: Helps with the management of marketing requests and opt-ins.

  • Revocation agent: Supports in revoking contracts and answers related questions.

​
Two Types of AI Agents

Enneo offers two flexible approaches to optimally adapt automation to the needs of customer service:

1. Smart AI agents: These AI agents work independently and make decisions based on existing data, past inquiries, and the respective context. They continuously learn and adapt to new requirements. No technical knowledge is required for setting up and using smart AI agents. The setup is done via natural language, simple, and user-friendly so that even those without IT experience can easily control the automation.

2. Rule-based AI agents: These AI agents work according to fixed rules and workflows that are precisely tailored to the respective processes. They offer maximum control and flexibility, as each step can be precisely defined. This solution is particularly suitable for well-structured tasks and deterministic processes. However, the setup requires a little more time and technical understanding to optimize the workflows.

​
Advantages at a Glance

The use of AI agents offers several advantages:

  • Increase in efficiency: Repetitive tasks are automated, significantly reducing processing time.

  • Relief of employees: Service teams can focus on more challenging tasks.

  • Better customer experience: Inquiries are handled faster and more precisely - around the clock.

  • Easy adaptation: AI agents can be enhanced with company-specific content and individually configured.

​
Conclusion

With the AI agents from Enneo, customer service can be made more efficient, flexible, and customer-oriented. Whether smart or rule-based agent - the appropriate solution can be implemented as needed and constantly further developed.