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Enneo’s AI agents are specialized in automating standard processes in customer service. They handle recurring requests independently, allowing employees to focus on more complex tasks. The AI agents are based on predefined processes but can be adapted to company-specific requirements – across all channels.

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Various Applications

By default, Enneo offers twelve specialized AI agents that operate across all channels. These include:
  • Instalment Agent: Assists customers with instalment adjustments and their management.
  • Basic Agent: Performs basic tasks and forwards complex inquiries.
  • Bank Data Agent: Helps customers update their bank details.
  • Due Date Agent: Provides information on due dates and updates payment deadlines.
  • Credit Balance Agent: Assists in the management of credit balances and their offsetting.
  • Resignation Agent: Assists with contract terminations and next steps.
  • Direct Debit Revocation Agent: Revokes a SEPA direct debit mandate at the customer’s request.
  • Master Data Agent: Helps customers change their master data.
  • Tariff Consultation Agent: Advises customers wishing to switch to attractive tariffs.
  • Switching Agent: Supports customers during the switching process.
  • Advertising Consent Agent: Helps manage marketing requests and opt-ins.
  • Revocation Agent: Supports in revoking contracts and answers related questions.

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Two Types of AI Agents

Enneo offers two flexible approaches to optimally adjust automation to the needs of customer service: 1. Smart AI Agents: These AI agents work independently and make decisions based on existing data, previous requests, and the respective context. They constantly learn and adapt to new requirements. Setting up and using smart AI agents requires no technical knowledge. The setup is done via natural language, is simple and user-friendly, so that people without IT experience can easily control automation. 2. Rule-Based AI Agents: These AI agents work according to firmly defined rules and workflows that are precisely tailored to the respective processes. They offer maximum control and flexibility, as each step can be precisely defined. This solution is particularly suitable for clearly structured tasks and deterministic processes. However, the setup requires a bit more time and technical understanding to optimally design the workflows.

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Benefits at a Glance

The use of AI agents offers several advantages:
  • Increased Efficiency: Repetitive tasks are automated, significantly reducing processing time.
  • Relieving Employees: Service teams can focus on more demanding tasks.
  • Better Customer Experience: Requests are processed faster and more accurately - around the clock.
  • Easy Customization: AI agents can be expanded with company-specific content and individually configured.

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Conclusion

With Enneo’s AI agents, customer service can be made more efficient, flexible, and customer-oriented. Whether a smart or rule-based agent - the right solution can be implemented according to needs and continuously developed.