AI Agents in Enneo

Tip

AI Agents in Enneo are specialized in automating standard processes in customer service. They handle recurring requests independently, allowing employees to focus on more complex tasks. The AI agents are based on predefined processes, but can be adapted to company-specific requirements - across all channels.

Diverse Application Possibilities

Enneo provides twelve specialized AI agents standardly, operating across all channels. These include:

Installment Agent: Assists customers with installment adjustments and their management.
Basic Agent: Performs basic tasks and forwards complex requests.
Bank Data Agent: Assists customers with updating their bank details.
Maturity Agent: Provides information about payment deadlines and updates payment targets.
Credit Balance Agent: Assists with the management of credit balances and their allocation.
Termination Agent: Assists with contract terminations and next steps.
Direct Debit Revocation Agent: Revokes a SEPA direct debit mandate at the customer's request.
Master Data Agent: Helps customers change their master data.
Tariff Consultation Agent: Advises customers willing to change about attractive tariffs.
Change Agent: Supports customers during the change process.
Advertising Consent Agent: Helps manage marketing requests and opt-ins.
Revocation Agent: Assists in revoking contracts and answers related questions.

Two Types of AI Agents

Enneo offers two flexible approaches to optimally adapt automation to the needs of customer service:

1. Smart AI Agents: These AI agents work independently and make decisions based on existing data, previous requests, and the respective context. They constantly learn and adapt to new requirements. For setting up and using smart AI agents, no technical prior knowledge is necessary. The setup is done via natural language and is simple and user-friendly, so that even individuals without IT experience can easily control automation.

2. Rule-Based AI Agents: These AI agents work according to fixed rules and workflows, which are precisely tailored to the respective processes. They offer maximum control and flexibility, as each step can be precisely defined. This solution is particularly suitable for clearly structured tasks and deterministic processes. However, setting up requires a bit more time and technical understanding to optimally design the workflows.

Benefits at a Glance

The use of AI agents offers several advantages:

Increased efficiency: Repetitive tasks are automated, significantly reducing processing time.
Relief for Employees: Service teams can focus on more challenging tasks.
Better Customer Experience: Requests are processed faster and more accurately - around the clock.
Easy adaptation: AI agents can be extended with company-specific content and individually configured.

Conclusion

With Enneo's AI agents, customer service can be made more efficient, flexible, and customer-oriented. Whether smart or rule-based agent - the appropriate solution can be implemented according to needs and continuously further developed.