Enneo’s AI agents are specialized in automating standard processes in customer service. They handle recurring requests independently, allowing employees to focus on more complex tasks. The AI agents are based on predefined processes, but can be adapted to company-specific requirements - across all channels.
Enneo offers two flexible approaches to optimally adapt automation to the needs of customer service:1. Smart AI Agents: These AI agents work independently and make decisions based on existing data, previous requests, and the respective context. They are constantly learning and adapting to new requirements. No technical knowledge is required for the setup and use of smart AI agents. The setup is done through natural language, is simple and user-friendly, so that even people without IT experience can easily control the automation process.2. Rule-based AI Agents: These AI agents operate according to strictly defined rules and workflows tailored precisely to the respective processes. They offer maximum control and flexibility since each step can be accurately defined. This solution is particularly suitable for clearly structured tasks and deterministic processes. However, the setup requires a bit more time and technical understanding to optimally design the workflows.
With Enneo’s AI agents, customer service can be made more efficient, flexible, and customer-oriented. Whether it’s a smart or rule-based agent, the appropriate solution can be implemented as needed and continuously developed.