Scope of application, functionality, and configuration
Advanced Settings → General → Language
AI Customization → Miscellaneous → Individual Prompts
. These are taken into account in addition to the Basic-Agent’s prompt when generating responses.
They enable a demand-driven representation of special rules and specifications, linguistic details, or client-specific peculiarities without having to customize the basic agent itself.
Communication Channels
and allows a tailor-made, client-specific configuration.
In this way, different variations of the Basic-Agent can be run in parallel, each with its own tonality in the response suggestions, own toolset, and wiki access.
Example:
The Voltlingen Basic-Agent is linked to the email account service[at]sw-voltlingen.de. It formulates the response suggestions casually in the form of “you”, accesses FAQ articles specifically for the Stadtwerke Voltlingen, and is familiar with the product peculiarities there.
Meanwhile, the Stromhain Basic-Agent working under service[at]sw-stromhain.de uses formal addresses, a different selection of knowledge base categories, and has its own rules for handling certain topics.
Both basic agents are based on the same technical foundation but are fully tailored to each client.