Ticket
Conversation
Intent
AiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- GETGet list of available enneo default AI Agents
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
AI Quality Check
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHStop a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggereddeprecated
- GETGet all AI agents for which test runs can be triggered
- GETGet test cases for a specific AI agent
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
Template
Profile
- GETSearch profiles
- PATCHUpdate multiple profiles at once
- GETGet currently logged in user's profile
- POSTCreate a new user
- GETPing endpoint to track user activity
- GETGet specific profile
- DELDelete specific profile
- PATCHUpdate specific profile
- GETExplain routing priorities for a user
- GETGet available options for analytics roles
- PATCHUpdate profile routing status
Team
Settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
Tag
Customer
Wiki knowledge source
Wiki knowledge source structure
Export
Report
General
Telephony
Debugging for AI Microservice Cortex
Ticket
Get next ticket id to work on
POST
/
ticket
/
getLatest
Get next ticket id to work on
Copy
Ask AI
curl --request POST \
--url https://demo.enneo.ai/api/mind/ticket/getLatest \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"preferredDirection": "earliest",
"ticketId": 123,
"filters": [
{
"key": "channel",
"comparator": "in",
"values": [
"email"
],
"value": 1609459200,
"from": 1609459200,
"to": 1612051200
}
]
}
'Copy
Ask AI
{
"earliest": 2,
"previous": 1,
"next": 3
}Authorizations
JWT-based authentication
Body
application/json
Parameters for getting the next ticket
Direction to navigate in the ticket queue
Available options:
earliest, previous, next Example:
"earliest"
Current ticket ID (required when preferredDirection is 'previous' or 'next')
Example:
123
An array of objects containing filters
Show child attributes
Show child attributes
Available options:
t.id, t.channel, t.subchannelId, t.channelId, t.direction, t.status, t.priority, t.agentId, t.customerId, t.contractId, t.partnerId, t.isCustomerActive, t.aiSupportLevel, i.aiAgentId, t.createdAt, t.modifiedAt, t.firstResponseDueBy, t.dueBy, t.lastMessageAt, t.lastCustomerMessageAt, tt.tagId, t.sentiment, t.language, t.languageCode, t.modelRunAt, t.externalTicketId, t.from, w.id, q Example:
"channel"
Possible values: =, !=, >, >=, <, <=, in, not in, between, not between
Example:
"in"
Used for "in" and "not in" comparators
Used for "=", "!=", ">", ">=", "<", "<=" comparators
Example:
1609459200
Used for "between" and "not between" comparators
Example:
1609459200
Used for "between" and "not between" comparators
Example:
1612051200
⌘I
Get next ticket id to work on
Copy
Ask AI
curl --request POST \
--url https://demo.enneo.ai/api/mind/ticket/getLatest \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"preferredDirection": "earliest",
"ticketId": 123,
"filters": [
{
"key": "channel",
"comparator": "in",
"values": [
"email"
],
"value": 1609459200,
"from": 1609459200,
"to": 1612051200
}
]
}
'Copy
Ask AI
{
"earliest": 2,
"previous": 1,
"next": 3
}