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POST
/
ticket
/
{ticketId}
/
forward
Forward a ticket
curl --request POST \
  --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/forward \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "body": "Hello, I am forwarding this ticket to you. Please take care of it.",
  "toEmail": "[email protected]",
  "subject": "Forwarded: Customer inquiry about contract"
}'
{
  "success": true
}

Authorizations

​
Authorization
string
header
required

JWT-based authentication

Path Parameters

​
ticketId
integer
required

The id of the ticket

Body

application/json
​
body
string

The body of the note

Example:

"Hello, I am forwarding this ticket to you. Please take care of it."

​
toEmail
string

The email address to forward the ticket to

Example:

"[email protected]"

​
subject
string

Custom subject for the forwarded email. If not provided, the original ticket subject will be used.

Example:

"Forwarded: Customer inquiry about contract"

Response

Successful operation

Data format of Enneo success messages

​
success
boolean

Operation was successful

Example:

true