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GET
/
ticket
/
{ticketId}
/
ping
Ping a ticket
curl --request GET \
  --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/ping \
  --header 'Authorization: Bearer <token>'
{
  "success": true,
  "workedOnBy": [
    {
      "id": 1,
      "firstName": "Max",
      "lastName": "Mustermann",
      "email": "demo@enneo.dev",
      "phone": "+49 123 456789",
      "lastSeen": "2022-08-12 12:21:21",
      "type": "enneo",
      "isSsoOnly": 0,
      "lang": "de",
      "nameAlias": "Johnny",
      "externalId": "EMP-12345"
    }
  ]
}

Documentation Index

Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
Authorization
string
header
required

JWT-based authentication

Path Parameters

​
ticketId
integer
required

The id of the ticket

Example:

376189

Response

Successful operation

​
success
boolean

Operation was successful

Example:

true

​
workedOnBy
object[]

Agents currently working on this ticket (live — only entries with ttl > NOW() in ticket_agent). Includes the pinging user. Same shape as Ticket.workedOnBy in GET /ticket/{id} — FE overwrites its cached list with this array.