Ticket
- POSTGet next ticket id to work on
- POSTGet a list of tickets
- POSTCreate a ticket
- PATCHUpdate a few tickets at once
- GETGet a ticket (full data)
- PATCHUpdate a ticket
- GETGet ticket variables
- GETGet a tickets history
- POSTForward a ticket
- POSTAuto-execute a ticket
- GETPing a ticket
- GETGet ticket activity
- GETGet ticket stats
Conversation
Intent
AiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- GETGet list of available enneo default AI Agents
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
AI Quality Check
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHStop a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggereddeprecated
- GETGet all AI agents for which test runs can be triggered
- GETGet test cases for a specific AI agent
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
Template
Profile
- GETSearch profiles
- PATCHUpdate multiple profiles at once
- GETGet currently logged in user's profile
- POSTCreate a new user
- GETPing endpoint to track user activity
- GETGet specific profile
- DELDelete specific profile
- PATCHUpdate specific profile
- GETExplain routing priorities for a user
- GETGet available options for analytics roles
- PATCHUpdate profile routing status
Team
Settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
Tag
Customer
Wiki knowledge source
Wiki knowledge source structure
Export
Report
Quality Management
- GETList quality scorecards
- POSTCreate a new quality scorecard
- GETGet a specific quality scorecard
- DELDelete a quality scorecard
- PATCHUpdate a quality scorecard
- GETList quality assessments
- GETGet a specific quality assessment
- DELDelete a quality assessment
- PATCHUpdate a quality assessment
- GETGet all assessments for a ticket
General
Telephony
Debugging for AI Microservice Cortex
Profile
Ping endpoint to track user activity
GET
/
profile
/
ping
Ping endpoint to track user activity
Copy
Ask AI
curl --request GET \
--url https://demo.enneo.ai/api/mind/profile/ping \
--header 'Authorization: Bearer <token>'Copy
Ask AI
{
"success": true
}Authorizations
JWT-based authentication
Query Parameters
ID of the ticket the user has currently opened, if any
Any special action the user might have performed, such as closing the browser window/tab or another reason to stop tacking
Available options:
browserClosed, stop Response
Successful operation
Data format of Enneo success messages
Operation was successful
Example:
true
⌘I
Ping endpoint to track user activity
Copy
Ask AI
curl --request GET \
--url https://demo.enneo.ai/api/mind/profile/ping \
--header 'Authorization: Bearer <token>'Copy
Ask AI
{
"success": true
}