Ticket
Conversation
Intent
AiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- GETGet list of available enneo default AI Agents
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
AI Quality Check
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHStop a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggereddeprecated
- GETGet all AI agents for which test runs can be triggered
- GETGet test cases for a specific AI agent
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
Template
Profile
- GETSearch profiles
- PATCHUpdate multiple profiles at once
- GETGet currently logged in user's profile
- POSTCreate a new user
- GETPing endpoint to track user activity
- GETGet specific profile
- DELDelete specific profile
- PATCHUpdate specific profile
- GETExplain routing priorities for a user
- GETGet available options for analytics roles
- PATCHUpdate profile routing status
Team
Settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
Tag
Customer
Wiki knowledge source
Wiki knowledge source structure
Export
Report
General
Telephony
Debugging for AI Microservice Cortex
Profile
Explain routing priorities for a user
Explain the ticket routing considering the routing priorities. Useful when a user wants to know why they are being pushed a certain ticket.
GET
/
profile
/
{id}
/
routing
Explain routing priorities for a user
Copy
Ask AI
curl --request GET \
--url https://demo.enneo.ai/api/mind/profile/{id}/routing \
--header 'Authorization: Bearer <token>'Copy
Ask AI
{
"routingPriority": [
123
],
"details": [
{
"routingPriority": 123,
"id": 123,
"ticketNotAssigned": true,
"ticketNotWorkedOnByColleague": true,
"aiSupportLevel": "unprocessed",
"priority": "low",
"channel": "email",
"dueBy": "<string>",
"tagExplanation": "<string>"
}
],
"total": 123,
"query": "<string>"
}Authorizations
JWT-based authentication
Path Parameters
The id of the profile to explain routing for
Query Parameters
If provided, explain routing relative to this ticket ID ("next" button). If omitted, explains routing for the next ticket.
Maximum number of tickets to return. Defaults to 500.
Required range:
1 <= x <= 500The number of items to skip
Required range:
x >= 0Response
Successful operation
Ordered list of ticket IDs by routing priority
Show child attributes
Show child attributes
Available options:
unprocessed, human, bot, automated Priority of ticket
Available options:
low, medium, high, urgent Example:
"low"
Channel of ticket
Available options:
email, portal, phone, letter, system, chat, walkIn Example:
"email"
Total number of tickets that can be routed for this user
SQL-like query used to compute the routing
⌘I
Explain routing priorities for a user
Copy
Ask AI
curl --request GET \
--url https://demo.enneo.ai/api/mind/profile/{id}/routing \
--header 'Authorization: Bearer <token>'Copy
Ask AI
{
"routingPriority": [
123
],
"details": [
{
"routingPriority": 123,
"id": 123,
"ticketNotAssigned": true,
"ticketNotWorkedOnByColleague": true,
"aiSupportLevel": "unprocessed",
"priority": "low",
"channel": "email",
"dueBy": "<string>",
"tagExplanation": "<string>"
}
],
"total": 123,
"query": "<string>"
}