ticket
- POSTGet next ticket id to work on
- POSTGet a list of tickets
- POSTCreate a ticket
- PATCHUpdate a few tickets at once
- GETGet a ticket
- PATCHUpdate a ticket
- GETGet ticket variables
- GETGet a tickets history
- POSTForward a ticket
- POSTAuto-execute a ticket
- GETPing a ticket
- GETGet ticket activity
- GETGet ticket stats
- GETGet agent queue status
export
customer
intent
aiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
aiQualityCheck
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggered
- GETGet all AI agents for which test runs can be triggered
- GETGet test cases by AI agent ID
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
intentTemplate
profile
team
reminder
settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
tag
cron
version
knowledgeSourceStructure
knowledgeSource
telephony
cortex
profile
Get specific profile
profile
Get specific profile
GET
/
profile
/
{id}
curl --request GET \
--url https://demo.enneo.ai/api/mind/profile/{id}
{
"id": 1,
"firstName": "Max",
"lastName": "Mustermann",
"email": "demo@enneo.dev",
"phone": "+49 123 456789",
"lastSeen": "2021-08-12 12:21:21",
"type": "enneo",
"isSsoOnly": false,
"lang": "de",
"settings": {
"roleId": 1,
"skills": {
"intents": [
"process_meter_reading"
],
"tagIds": [
1
],
"channels": [
"email"
]
},
"status": "available",
"departmentId": 1,
"teamIds": [
1
],
"supersetRole": "<string>",
"ticketsFilters": {
"groups": [
1
],
"intents": [
"process_meter_reading"
],
"tagIds": [
1
],
"personalQueue": true,
"onlyIntents": true
},
"freshdeskApiAuth": "STj8Iajtp5iMzogZalVT",
"actualRoleId": 1,
"limitTicketBacklogAccess": false,
"ticketBacklogRequiredTagIds": [
1
],
"actualLimitTicketBacklogAccess": false,
"actualTicketBacklogRequiredTagIds": [
1
],
"isPersonalFilters": false,
"inheritTeamSettings": false,
"nameReports": "Tapfere Feige"
}
}
Authorizations
Cookie-based authentication
Path Parameters
The id of the profile to retrieve
Query Parameters
If true, the profile will inherit the permissions of the user's team, even if the user is not configured to inherit permissions from a team
Only applicable if forceInheritance is true. If provided, the profile will use only specific team IDs for inheritance
Example:
[1, 2]
If true, includes the client-defined custom raw data object stored with the profile in the response
Response
200
application/json
Successful operation
The response is of type object
.
curl --request GET \
--url https://demo.enneo.ai/api/mind/profile/{id}
{
"id": 1,
"firstName": "Max",
"lastName": "Mustermann",
"email": "demo@enneo.dev",
"phone": "+49 123 456789",
"lastSeen": "2021-08-12 12:21:21",
"type": "enneo",
"isSsoOnly": false,
"lang": "de",
"settings": {
"roleId": 1,
"skills": {
"intents": [
"process_meter_reading"
],
"tagIds": [
1
],
"channels": [
"email"
]
},
"status": "available",
"departmentId": 1,
"teamIds": [
1
],
"supersetRole": "<string>",
"ticketsFilters": {
"groups": [
1
],
"intents": [
"process_meter_reading"
],
"tagIds": [
1
],
"personalQueue": true,
"onlyIntents": true
},
"freshdeskApiAuth": "STj8Iajtp5iMzogZalVT",
"actualRoleId": 1,
"limitTicketBacklogAccess": false,
"ticketBacklogRequiredTagIds": [
1
],
"actualLimitTicketBacklogAccess": false,
"actualTicketBacklogRequiredTagIds": [
1
],
"isPersonalFilters": false,
"inheritTeamSettings": false,
"nameReports": "Tapfere Feige"
}
}