ticket
- POSTGet next ticket id to work on
- POSTGet a list of tickets
- POSTCreate a ticket
- PATCHUpdate a few tickets at once
- GETGet a ticket
- PATCHUpdate a ticket
- GETGet ticket variables
- GETGet a tickets history
- POSTForward a ticket
- POSTAuto-execute a ticket
- GETPing a ticket
- GETGet ticket activity
- GETGet ticket stats
- GETGet agent queue status
export
customer
intent
aiAgent
- GETList of all available AI agents as an array
- GETList of all available AI agents as an tree based on associated tag
- POSTLoad enneo default AI Agents
- POSTCreate a new aiAgent
- GETGet an AI Agent by id
- DELDelete an existing AI Agent
- PATCHUpdate an existing AI Agent
- GETGet similar tickets for an AI Agent
- POSTPreview an AI Agent
- POSTGet the outcome of an AI Agent
aiQualityCheck
- GETGet all test runs with pagination
- POSTSchedule a new AI quality check
- GETGet a specific test run by ID
- DELDelete a specific test run by ID
- PATCHUpdate the expected result of a test ticket
- PATCHAccept the expected result of a test ticket
- POSTAccept ALL the expected results of for a test run
- GETGet all AI agents for which test runs can be triggered
- GETGet all AI agents for which test runs can be triggered
- GETGet test cases by AI agent ID
- POSTAdd test cases for an AI agent
- DELDelete a test case by ID
- PATCHUpdate a test case by ID
intentTemplate
profile
team
reminder
settings
- GETGet settings of a client
- POSTUpdate multiple settings at once
- GETGet settings of a client and return the results in a compact form
- GETGet settings of a client in a grouped way for a category
- PUTUpdate setting
- GETSearch settings
- GETGet Subchannels
- POSTAdd a new Subchannel
- DELDelete a Subchannel
- GETGet User Defined Functions
- POSTAdd a new User Defined Function
- DELDelete a User Defined Function
- GETRedirect to Microsoft authorization page
- GETCallback for Microsoft authorization
tag
cron
version
knowledgeSourceStructure
knowledgeSource
telephony
cortex
aiAgent
List of all available AI agents as an tree based on associated tag
aiAgent
List of all available AI agents as an tree based on associated tag
GET
/
aiAgents
/
tree
curl --request GET \
--url https://demo.enneo.ai/api/mind/aiAgents/tree
{
"aiAgentsTree": {
"id": 123,
"name": "Complaint",
"fullName": "Second Level: Complaint",
"parent": 6,
"reference": "ticket",
"type": "skill",
"visibility": "public",
"color": "grey",
"properties": {},
"complexity": "moderate",
"sla": 8,
"priority": "do-not-change",
"channels": [
"email",
"chat"
],
"subchannels": [
2,
4
],
"detectionDetails": {},
"assignment": [
"assignBySubchannel",
"assignByCustomLogic"
],
"testCase": {},
"modifiedBy": "John Doe",
"modifiedAt": "2024-08-29 14:38:12",
"aiAgents": [
{
"id": 1,
"tagId": 41,
"channels": [
"all"
],
"name": "Change bank data (Code)",
"description": "Customer wants to change his bank data",
"appearance": {},
"exampleTicketIds": [
8,
26
],
"settings": {}
}
],
"children": [
{
"id": 123,
"name": "Complaint",
"fullName": "Second Level: Complaint",
"parent": 6,
"reference": "ticket",
"type": "skill",
"visibility": "public",
"color": "grey",
"properties": {},
"complexity": "moderate",
"sla": 8,
"priority": "do-not-change",
"channels": [
"email",
"chat"
],
"subchannels": [
2,
4
],
"detectionDetails": {},
"assignment": [
"assignBySubchannel",
"assignByCustomLogic"
],
"testCase": {},
"modifiedBy": "John Doe",
"modifiedAt": "2024-08-29 14:38:12",
"aiAgents": [
{
"id": 1,
"tagId": 41,
"channels": [
"all"
],
"name": "Change bank data (Code)",
"description": "Customer wants to change his bank data",
"appearance": {},
"exampleTicketIds": [
8,
26
],
"settings": {}
}
]
}
]
}
}
Authorizations
Cookie-based authentication
Query Parameters
The number of items to return
Required range:
1 <= x <= 1000
The number of items to skip
Required range:
x >= 0
Filter criteria based on category. If ommited, only ai agents will be returned ("intent")
Available options:
all
, intent
, template
Filter criteria based on type of the executor. If ommited, all types are returned.
Available options:
sourceCode
, apiCall
, visualEditor
Output format. Either short (only name/id), medium (key facts) or full (all details). Defaults to full.
Available options:
short
, medium
, full
Search query for fulltext search in name and description fields. Results are ordered by relevance when search is used
Response
200
application/json
Successful operation
The response is of type object
.
curl --request GET \
--url https://demo.enneo.ai/api/mind/aiAgents/tree
{
"aiAgentsTree": {
"id": 123,
"name": "Complaint",
"fullName": "Second Level: Complaint",
"parent": 6,
"reference": "ticket",
"type": "skill",
"visibility": "public",
"color": "grey",
"properties": {},
"complexity": "moderate",
"sla": 8,
"priority": "do-not-change",
"channels": [
"email",
"chat"
],
"subchannels": [
2,
4
],
"detectionDetails": {},
"assignment": [
"assignBySubchannel",
"assignByCustomLogic"
],
"testCase": {},
"modifiedBy": "John Doe",
"modifiedAt": "2024-08-29 14:38:12",
"aiAgents": [
{
"id": 1,
"tagId": 41,
"channels": [
"all"
],
"name": "Change bank data (Code)",
"description": "Customer wants to change his bank data",
"appearance": {},
"exampleTicketIds": [
8,
26
],
"settings": {}
}
],
"children": [
{
"id": 123,
"name": "Complaint",
"fullName": "Second Level: Complaint",
"parent": 6,
"reference": "ticket",
"type": "skill",
"visibility": "public",
"color": "grey",
"properties": {},
"complexity": "moderate",
"sla": 8,
"priority": "do-not-change",
"channels": [
"email",
"chat"
],
"subchannels": [
2,
4
],
"detectionDetails": {},
"assignment": [
"assignBySubchannel",
"assignByCustomLogic"
],
"testCase": {},
"modifiedBy": "John Doe",
"modifiedAt": "2024-08-29 14:38:12",
"aiAgents": [
{
"id": 1,
"tagId": 41,
"channels": [
"all"
],
"name": "Change bank data (Code)",
"description": "Customer wants to change his bank data",
"appearance": {},
"exampleTicketIds": [
8,
26
],
"settings": {}
}
]
}
]
}
}