GET
/
telephony
/
getRouting
curl --request GET \
  --url https://demo.enneo.ai/api/mind/telephony/getRouting
{
  "id": 789,
  "ticketId": 12345,
  "status": "waitingForAgent",
  "declineReasonCode": null,
  "declineReasonMessage": null,
  "primaryTagId": 46,
  "channel": "phone",
  "subchannelId": null,
  "assignedUserId": null,
  "assignedUserRawData": null,
  "createdAt": "2025-04-08 19:38:03",
  "routedAt": null,
  "completedAt": null,
  "updatedAt": "2025-04-08 19:38:11",
  "positionDetails": {
    "position": 0,
    "agentsOnlineWithMatchingSkills": [
      20
    ],
    "estimatedWaitingTimeInSeconds": 60
  }
}

Authorizations

connect.sid
string
cookie
required

Cookie-based authentication

Query Parameters

ticketId
integer

ID of the ticket to get routing status for

channelId
string

Channel ID of the ticket to get routing status for

queueId
integer

ID of the queue entry to get routing status for

forceReEvaluation
boolean

If set, force re-evaluation of the routing status

Response

200
application/json
Successful operation

The response is of type object.