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GET
/
report
/
{reportCode}
Get report data
curl --request GET \
  --url https://demo.enneo.ai/api/mind/report/{reportCode} \
  --header 'Authorization: Bearer <token>'
{
  "data": {
    "dueInMoreThan24Hours": 10,
    "dueInNext24Hours": 5,
    "overdue24Hours": 3,
    "overdue24To48Hours": 2,
    "overdueMoreThan48Hours": 1,
    "totalTickets": 21
  },
  "description": "Tickets in status 'open', broken down by due date compared to the current time.",
  "summary": {
    "title": "Open tickets",
    "amount": 63,
    "description": ""
  },
  "filters": {
    "lastDays": 14,
    "agent": "own"
  }
}

Authorizations

​
Authorization
string
header
required

JWT-based authentication

Path Parameters

​
reportCode
enum<string>
required

The type of report to retrieve

Available options:
openTickets,
channelMix,
solvedTicketsByTeam,
solvedTicketsByResolution,
incomingVolume,
customerSurveys

Query Parameters

​
status
enum<string>

Filter by status (only for channelMix report)

Available options:
open,
closed,
pending
​
channel
enum<string>

Filter by channel (only for channelMix report)

Available options:
email,
portal,
phone,
system,
chat,
letter
​
lastDays
enum<string>

Number of days to look back (for solvedTicketsByTeam, solvedTicketsByResolution, incomingVolume, channelMix)

Available options:
1,
3,
7,
14,
30,
90,
365
​
agent
enum<string>

Filter by agent type (only for solvedTicketsByResolution, solvedTicketsByTeam, customerSurveys report)

Available options:
own,
team,
all

Response

Successful operation

​
data
object

For openTickets report

  • Option 1
  • Option 2
  • Option 3
  • Option 4
​
description
string

Description of what the report shows

Example:

"Tickets in status 'open', broken down by due date compared to the current time."

​
summary
object

Summary statistics for the report (optional, only for some reports) For channelMix report

  • Option 1
  • Option 2
  • Option 3
​
filters
object

The filters that were applied to generate this report

Example:
{ "lastDays": 14, "agent": "own" }