Authorizations
Cookie-based authentication
Path Parameters
The type of report to retrieve
Available options:
openTickets
, channelMix
, solvedTicketsByTeam
, solvedTicketsByResolution
, incomingVolume
, customerSurveys
Query Parameters
Filter by status (only for channelMix report)
Available options:
open
, closed
, pending
Filter by channel (only for channelMix report)
Available options:
email
, portal
, phone
, system
, chat
, letter
Number of days to look back (for solvedTicketsByTeam, solvedTicketsByResolution, incomingVolume, channelMix)
Available options:
1
, 3
, 7
, 14
, 30
, 90
, 365
Filter by agent type (only for solvedTicketsByResolution, solvedTicketsByTeam, customerSurveys report)
Available options:
own
, team
, all
Response
Successful operation
For openTickets report
- Option 1
- Option 2
- Option 3
- Option 4
Description of what the report shows
Example:
"Tickets in status 'open', broken down by due date compared to the current time."
Summary statistics for the report (optional, only for some reports) For channelMix report
- Option 1
- Option 2
- Option 3
The filters that were applied to generate this report
Example:
{ "lastDays": 14, "agent": "own" }