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GET
/
report
/
{reportCode}
Get report data
curl --request GET \
  --url https://demo.enneo.ai/api/mind/report/{reportCode} \
  --header 'Authorization: Bearer <token>'
{
  "data": {
    "dueInMoreThan24Hours": 10,
    "dueInNext24Hours": 5,
    "overdue24Hours": 3,
    "overdue24To48Hours": 2,
    "overdueMoreThan48Hours": 1,
    "totalTickets": 21
  },
  "description": "Tickets in status 'open', broken down by due date compared to the current time.",
  "summary": {
    "title": "Open tickets",
    "amount": 63,
    "description": ""
  },
  "total": 42,
  "filters": {
    "lastDays": 14,
    "agent": "own"
  }
}

Documentation Index

Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
Authorization
string
header
required

JWT-based authentication

Path Parameters

​
reportCode
enum<string>
required

The type of report to retrieve

Available options:
openTickets,
channelMix,
solvedTicketsByTeam,
solvedTicketsByResolution,
incomingVolume,
customerSurveys,
telephonyLines,
telephonyAgents,
telephonyAiAgents,
telephonyPerformance,
telephonyCallInsights,
telephonyLineTopPerformers

Query Parameters

​
status
string

Filter by status. Supported values depend on the report type:

  • channelMix: open, closed, pending (ticket status)
  • telephonyAgents: all, assignedToPhone, online, onlineActive (user status categories)
​
channel
enum<string>

Filter by channel (only for channelMix report)

Available options:
email,
portal,
phone,
system,
chat,
letter
​
lastDays
enum<string>

Number of days to look back (for solvedTicketsByTeam, solvedTicketsByResolution, incomingVolume, channelMix, telephonyPerformance, telephonyCallInsights, telephonyLineTopPerformers, and other telephony reports)

Available options:
0,
1,
3,
7,
14,
30,
90,
365
​
agent
enum<string>

Filter by agent type (only for solvedTicketsByResolution, solvedTicketsByTeam, customerSurveys report)

Available options:
own,
team,
all
​
ticketScope
enum<string>

Restrict the report to tickets matching the agent's configured skill tags (only for openTickets, channelMix, solvedTicketsByTeam, customerSurveys reports).

  • all: no skill-based restriction
  • skills: restrict to tickets whose routing-relevant tags overlap the agent's actualSkills.tagIds When the agent has no skill tags configured, skills behaves like all.
Available options:
all,
skills
​
teamIds
string

Filter by teams (only for telephonyAgents report). Can be 'all' or comma-separated team IDs.

​
lineIds
string

Filter by telephony lines (for telephonyAgents and telephonyAiAgents reports). Can be 'all' or comma-separated line IDs.

​
show
enum<string>

Filter by user type (only for telephonyAgents report). Defaults to 'users' if not provided.

Available options:
users,
all,
enneo,
serviceWorkers,
codeExecutors,
enneoPartners
​
q
string

Search by agent name (case-insensitive substring, only for telephonyAgents report).

​
limit
integer

Maximum number of items to return (only for telephonyAgents report). Defaults to 1000.

Required range: x >= 1
​
offset
integer

Number of items to skip for pagination (only for telephonyAgents report). Defaults to 0.

Required range: x >= 0
​
lineId
string

Filter by specific telephony line ID (for telephonyPerformance, telephonyCallInsights, telephonyLineTopPerformers reports). Required for telephonyLineTopPerformers.

​
agentsType
enum<string>

Filter by agent type (only for telephonyLineTopPerformers report). Defaults to 'all' if not provided.

Available options:
all,
ai,
human

Response

Successful operation

​
data
object

For openTickets report

​
description
string

Description of what the report shows

Example:

"Tickets in status 'open', broken down by due date compared to the current time."

​
summary
object

For channelMix report

​
total
integer

Total number of items after filters and search, before pagination (only present for reports that support pagination, e.g. telephonyAgents).

Example:

42

​
filters
object

The filters that were applied to generate this report

Example:
{ "lastDays": 14, "agent": "own" }