Returns overall AI performance metrics across the workspace for a selected time window.
curl --request GET \
--url https://demo.enneo.ai/api/mind/report/aiPerformance \
--header 'Authorization: Bearer <token>'{
"autoProcessableAwaitingApproval": {
"data": [],
"summary": {
"value": 12,
"valueTotal": 180
},
"description": "Open tickets marked for auto-processing that still require human approval, compared to all open tickets (excluding base agent tickets).",
"filters": {
"lastDays": "14"
}
},
"requireManualProcessing": {
"data": [],
"summary": {
"value": 45,
"valueTotal": 180
},
"description": "Open tickets where an AI agent was assigned but manual processing is required, compared to all open tickets (excluding base agent tickets).",
"filters": {
"lastDays": "14"
}
},
"customerCorrectlyIdentified": {
"summary": {
"Correctly identified": 0.87,
"totalCorrect": 260,
"totalInputs": 300
},
"data": {
"01.01": {
"Correctly identified": 0.82
},
"02.01": {
"Correctly identified": 0.9
}
},
"description": "Work sessions where the customer was correctly identified.",
"filters": {
"lastDays": "14"
}
},
"correctlyCategorizedWithTags": {
"summary": {
"Correctly categorized": 0.79,
"totalCorrect": 230,
"totalInputs": 290
},
"data": {
"01.01": {
"Correctly categorized": 0.75
},
"02.01": {
"Correctly categorized": 0.83
}
},
"description": "Work sessions where tags were correctly assigned.",
"filters": {
"lastDays": "14"
}
},
"textAssistantAccuracy": {
"summary": {
"averageAccuracy": 0.84,
"totalInputs": 150
},
"data": {
"01.01": {
"Average accuracy": 0.8
},
"02.01": {
"Average accuracy": 0.88
}
},
"description": "Average accuracy of the text assistant.",
"filters": {
"lastDays": "14"
}
},
"autoProcessing": {
"description": "Daily counts of auto-processed tickets (with approval L4 and fully autonomous L5).",
"summary": {
"amount": 34,
"withApproval": 20,
"fullyAutonomous": 14
},
"data": {
"01.01": {
"With Approval": 2,
"Fully autonomous": 1
},
"02.01": {
"With Approval": 4,
"Fully autonomous": 3
}
},
"filters": {
"lastDays": "14"
}
},
"automationLevel": {
"description": "Daily distribution across automation levels L0..L5.",
"data": {
"01.01": {
"L0": 3,
"L1": 2,
"L2": 1,
"L3": 0,
"L4": 2,
"L5": 1
},
"02.01": {
"L0": 2,
"L1": 3,
"L2": 1,
"L3": 1,
"L4": 3,
"L5": 2
}
},
"filters": {
"lastDays": "14"
}
},
"topAiAgents": {
"description": "Top AI agents for the selected period, including available output handling cases for rule-based agents.",
"data": [
{
"name": "Basis-Agent",
"agentId": 1,
"intelligence": "rulebased",
"processed": 42,
"awaitingApproval": 12,
"outputHandlingCases": {
"confirm": "Adjust input parameters",
"apply": "Apply text template"
}
},
{
"name": "Konto-Abgleich",
"agentId": 5,
"intelligence": "smart",
"processed": 31,
"awaitingApproval": 8,
"outputHandlingCases": []
}
],
"filters": {
"lastDays": "14"
}
}
}JWT-based authentication
Number of days to look back. If omitted, defaults to 7.
0, 1, 3, 7, 14, 30, 90, 365 Optional output handling case to filter metrics by.
Successful operation
Map of metric name to report item
Show child attributes
curl --request GET \
--url https://demo.enneo.ai/api/mind/report/aiPerformance \
--header 'Authorization: Bearer <token>'{
"autoProcessableAwaitingApproval": {
"data": [],
"summary": {
"value": 12,
"valueTotal": 180
},
"description": "Open tickets marked for auto-processing that still require human approval, compared to all open tickets (excluding base agent tickets).",
"filters": {
"lastDays": "14"
}
},
"requireManualProcessing": {
"data": [],
"summary": {
"value": 45,
"valueTotal": 180
},
"description": "Open tickets where an AI agent was assigned but manual processing is required, compared to all open tickets (excluding base agent tickets).",
"filters": {
"lastDays": "14"
}
},
"customerCorrectlyIdentified": {
"summary": {
"Correctly identified": 0.87,
"totalCorrect": 260,
"totalInputs": 300
},
"data": {
"01.01": {
"Correctly identified": 0.82
},
"02.01": {
"Correctly identified": 0.9
}
},
"description": "Work sessions where the customer was correctly identified.",
"filters": {
"lastDays": "14"
}
},
"correctlyCategorizedWithTags": {
"summary": {
"Correctly categorized": 0.79,
"totalCorrect": 230,
"totalInputs": 290
},
"data": {
"01.01": {
"Correctly categorized": 0.75
},
"02.01": {
"Correctly categorized": 0.83
}
},
"description": "Work sessions where tags were correctly assigned.",
"filters": {
"lastDays": "14"
}
},
"textAssistantAccuracy": {
"summary": {
"averageAccuracy": 0.84,
"totalInputs": 150
},
"data": {
"01.01": {
"Average accuracy": 0.8
},
"02.01": {
"Average accuracy": 0.88
}
},
"description": "Average accuracy of the text assistant.",
"filters": {
"lastDays": "14"
}
},
"autoProcessing": {
"description": "Daily counts of auto-processed tickets (with approval L4 and fully autonomous L5).",
"summary": {
"amount": 34,
"withApproval": 20,
"fullyAutonomous": 14
},
"data": {
"01.01": {
"With Approval": 2,
"Fully autonomous": 1
},
"02.01": {
"With Approval": 4,
"Fully autonomous": 3
}
},
"filters": {
"lastDays": "14"
}
},
"automationLevel": {
"description": "Daily distribution across automation levels L0..L5.",
"data": {
"01.01": {
"L0": 3,
"L1": 2,
"L2": 1,
"L3": 0,
"L4": 2,
"L5": 1
},
"02.01": {
"L0": 2,
"L1": 3,
"L2": 1,
"L3": 1,
"L4": 3,
"L5": 2
}
},
"filters": {
"lastDays": "14"
}
},
"topAiAgents": {
"description": "Top AI agents for the selected period, including available output handling cases for rule-based agents.",
"data": [
{
"name": "Basis-Agent",
"agentId": 1,
"intelligence": "rulebased",
"processed": 42,
"awaitingApproval": 12,
"outputHandlingCases": {
"confirm": "Adjust input parameters",
"apply": "Apply text template"
}
},
{
"name": "Konto-Abgleich",
"agentId": 5,
"intelligence": "smart",
"processed": 31,
"awaitingApproval": 8,
"outputHandlingCases": []
}
],
"filters": {
"lastDays": "14"
}
}
}