Returns performance metrics scoped to a specific AI agent for a selected time window.
curl --request GET \
--url https://demo.enneo.ai/api/mind/report/aiAgentPerformance/{aiAgentId}
{
"data": {
"autoProcessing": {
"description": "Number of tickets auto-processed by this AI Agent per day.",
"summary": {
"amount": 12,
"With Approval": 7,
"Fully autonomous": 5
},
"data": {
"01.01": {
"With Approval": 1,
"Fully autonomous": 0
},
"02.01": {
"With Approval": 2,
"Fully autonomous": 2
}
}
},
"automationLevel": {
"description": "Daily distribution across automation levels L0..L5 for this agent.",
"data": {
"01.01": {
"L0": 1,
"L1": 1,
"L2": 0,
"L3": 1,
"L4": 1,
"L5": 0
},
"02.01": {
"L0": 0,
"L1": 2,
"L2": 1,
"L3": 0,
"L4": 2,
"L5": 1
}
}
},
"avgHandlingTimeHuman": {
"averageDurationInSeconds": 320.5,
"totalCount": 14,
"previousAverageDurationInSeconds": 355.2,
"previousTotalCount": 12,
"description": "Average handling time (seconds) for human cases (L2+L3) for this agent."
},
"autoProcessingShare": {
"value": 9,
"valueTotal": 28,
"previousValue": 5,
"previousValueTotal": 30,
"description": "Share of auto-processed cases (L4+L5) out of all cases worked by this AI Agent."
},
"autoProcessingApprovalRate": {
"value": 6,
"valueTotal": 11,
"previousValue": 4,
"previousValueTotal": 10,
"description": "Rate of auto-processing attempts that were approved for this AI Agent."
},
"autoProcessingSuccessRate": {
"value": 8,
"valueTotal": 12,
"previousValue": 6,
"previousValueTotal": 11,
"description": "Rate of auto-processing attempts that were successful for this AI Agent."
},
"approvalTimeL4": {
"averageDurationInSeconds": 210.1,
"totalCount": 7,
"previousAverageDurationInSeconds": 240,
"previousTotalCount": 6,
"description": "Average approval time (seconds) for L4 cases for this AI Agent."
},
"autoProcessingErrorRate": {
"value": 2,
"valueTotal": 20,
"previousValue": 3,
"previousValueTotal": 18,
"description": "Share of cases with errors for this AI Agent."
},
"customerSatisfaction": {
"summary": {
"description": "Customer satisfaction results for this AI Agent (placeholder)."
},
"data": []
}
},
"description": "AI agent performance overview.",
"filters": {
"aiAgentId": 1,
"lastDays": 14
}
}
Cookie-based authentication
The AI agent ID
Number of days to look back. If omitted, defaults to 7.
0
, 1
, 3
, 7
, 14
, 30
, 90
, 365
Successful operation
The response is of type object
.
curl --request GET \
--url https://demo.enneo.ai/api/mind/report/aiAgentPerformance/{aiAgentId}
{
"data": {
"autoProcessing": {
"description": "Number of tickets auto-processed by this AI Agent per day.",
"summary": {
"amount": 12,
"With Approval": 7,
"Fully autonomous": 5
},
"data": {
"01.01": {
"With Approval": 1,
"Fully autonomous": 0
},
"02.01": {
"With Approval": 2,
"Fully autonomous": 2
}
}
},
"automationLevel": {
"description": "Daily distribution across automation levels L0..L5 for this agent.",
"data": {
"01.01": {
"L0": 1,
"L1": 1,
"L2": 0,
"L3": 1,
"L4": 1,
"L5": 0
},
"02.01": {
"L0": 0,
"L1": 2,
"L2": 1,
"L3": 0,
"L4": 2,
"L5": 1
}
}
},
"avgHandlingTimeHuman": {
"averageDurationInSeconds": 320.5,
"totalCount": 14,
"previousAverageDurationInSeconds": 355.2,
"previousTotalCount": 12,
"description": "Average handling time (seconds) for human cases (L2+L3) for this agent."
},
"autoProcessingShare": {
"value": 9,
"valueTotal": 28,
"previousValue": 5,
"previousValueTotal": 30,
"description": "Share of auto-processed cases (L4+L5) out of all cases worked by this AI Agent."
},
"autoProcessingApprovalRate": {
"value": 6,
"valueTotal": 11,
"previousValue": 4,
"previousValueTotal": 10,
"description": "Rate of auto-processing attempts that were approved for this AI Agent."
},
"autoProcessingSuccessRate": {
"value": 8,
"valueTotal": 12,
"previousValue": 6,
"previousValueTotal": 11,
"description": "Rate of auto-processing attempts that were successful for this AI Agent."
},
"approvalTimeL4": {
"averageDurationInSeconds": 210.1,
"totalCount": 7,
"previousAverageDurationInSeconds": 240,
"previousTotalCount": 6,
"description": "Average approval time (seconds) for L4 cases for this AI Agent."
},
"autoProcessingErrorRate": {
"value": 2,
"valueTotal": 20,
"previousValue": 3,
"previousValueTotal": 18,
"description": "Share of cases with errors for this AI Agent."
},
"customerSatisfaction": {
"summary": {
"description": "Customer satisfaction results for this AI Agent (placeholder)."
},
"data": []
}
},
"description": "AI agent performance overview.",
"filters": {
"aiAgentId": 1,
"lastDays": 14
}
}