Overview

System Integration

System integration includes all technical connections, via which Enneo communicates with existing systems, utilizing relevant data, and executing cross-system processes. As a result, Enneo becomes part of the existing system landscape, aiding in processing, automation, and information exchange within pre-existing structures.

Contact Channels

Contact channels establish the connection between external customer inquiries and Enneo, transferring incoming messages into the ticketing system. This lays the foundation for processing and automation.

Customer Recognition

Customer recognition links incoming tickets with customer and contractual data, enabling a professionally correct, context-related processing. By integrating ERP or CRM systems, this data becomes available.

Events and Webhooks

Events and webhooks transmit relevant events from Enneo to external systems, allowing processes to be stored, further processed, or used to trigger their own actions.

User-defined Code

User-defined code allows for customer-specific logics and procedures that go beyond standard configurations and mirror project-specific requirements.