System integration encompasses all technical connections through which Enneo communicates with existing systems, uses relevant data, and can execute cross-system processes. This makes Enneo part of the existing system landscape and can support processing, automation, and information exchange in existing structures.
Contact channels establish the connection between external customer inquiries and Enneo and transmit incoming messages into the ticket system. This creates the basis for processing and automation.
Customer recognition links incoming tickets with customer and contract data and enables a technically correct, context-related processing. Through the connection of ERP or CRM systems, these data become available.
Events and webhooks transmit relevant events from Enneo to external systems, so processes there can be stored, further processed or used to trigger own actions.
