Navigation

This overview displays the central areas of Enneo. Each area corresponds to a functional focus of the platform and contains explanations, instructions, or examples for their respective application.

APIs

Introduction to the API structure, authentication, endpoints and Swagger documentation

System Integration

Connection of contact channels, customer and ERP data, webhooks, events and custom code

Routing & Tags

Configuration of tags and routing rules for automated ticket distribution

Teams & Roles

Building organisational structure using teams, as well as managing permissions

Tickets

Functions in the ticket overview and processing of customer issues with AI assistance

Working Tools

Creation of wiki articles, text modules and abbreviations, using the catalog

AI Agents & Automation

Development, control and monitoring of AI agents, optimizing performance towards dark processing

Reports & Analytics

Explanation of data tables, monitoring of events and evaluation through dashboards and exports