Overview

The user management in Enneo regulates who works in the system, which functions can be used, and how organizational responsibilities are mapped out.

Users, teams, and roles interlock and form the foundation for collaboration, access, and responsibilities in day-to-day operations.

Introductory Videos

Users as the Foundation of Collaboration

Every employee works in Enneo through a personal user profile. This profile connects the person with organizational information such as teams and roles.

Through this, it is controlled:

• which functions can be used
• which areas in the system are visible
• which responsibilities a user assumes
• how actions in the system are tracked

Users and teams are managed in the area Settings → User Management → Users and Teams.

Teams and Organizational Responsibilities

Teams represent the organizational structure within Enneo. They can, for example, represent departments, locations, or service providers.

The team structure affects among other things:

• collaboration in day-to-day business
• visibility of tickets
• organizational responsibilities
• distribution of work

Roles and Permissions

Roles define which functions a user is allowed to use in Enneo. They control, for example, the access to settings, administration areas, or special system functions.

By this, it can be clearly determined which responsibility individual users assume within the system.

Roles are managed in the area Settings → User Management → Roles.

The Interaction

The user management in Enneo connects organizational structure and permissions with each other:

• Users define who works in the system
• Teams map out organizational responsibilities
• Roles control access to functions

Collectively, these elements ensure that employees can use exactly the areas and functions that are relevant to their tasks.