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Documentation Index

Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt

Use this file to discover all available pages before exploring further.

The user management in Enneo controls who works in the system, which functions can be used, and how organizational responsibilities are depicted. Users, teams, and roles interact with each other, providing the basis for collaboration, access, and responsibilities in day-to-day operations.

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Video intros

1. User Management – Roles, Profiles, and Teams

Interaction of teams, skills, and routing rules for targeted ticket distribution
Control of functions and system accesses via roles and permissions
Organizational control of routing, roles, and responsibilities via teams

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Users as the Basis of Collaboration

Every employee works in Enneo via a personal user profile. This profile connects the individual with organizational information such as teams and roles. This controls:
  • which functions can be used
  • which areas of the system are visible
  • which responsibilities a user takes on
  • how actions in the system are tracked
Users and teams are managed in the area Settings → User Management → Users and Teams.

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Teams and Organizational Responsibilities

Teams represent the organizational structure within Enneo. They can represent departments, locations, or service providers, for instance. The team structure influences, among other things:
  • collaboration in day-to-day business
  • visibility of tickets
  • organizational responsibilities
  • distribution of work
Teams should depict stable specialist responsibilities and should not be used for short-term special cases.

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Roles and Permissions

Roles define what functions a user in Enneo is allowed to use. They control, for example, access to settings, management areas, or special system functions. This clearly defines the responsibilities individual users take on within the system. Roles are managed in the area Settings → User Management → Roles.

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Interplay

User management in Enneo combines organizational structure and permissions:
  • Users define who works in the system
  • Teams depict organizational responsibilities
  • Roles control access to functions
Together, these elements ensure that employees can use exactly the areas and functions that are relevant to their tasks.