Overview

Documentation Index

Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt

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The user administration in Enneo controls who works in the system, which functions can be used, and how organizational responsibilities are represented. Users, teams, and roles intertwine and form the foundation for collaboration, access, and responsibilities in daily operations.

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Introduction in Videos

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User as the Basis for Collaboration

Each employee works in Enneo via a personal user profile. This profile connects the person with organizational information such as teams and roles. It controls:

• which functions can be used
• which areas of the system are visible
• what responsibilities a user undertakes
• how actions in the system can be traced

Users and teams are managed in the area Settings → User Administration → Users and Teams.

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Teams and Organizational Responsibilities

Teams represent the organizational structure within Enneo. For example, they can represent departments, locations, or service providers. The team structure influences among other things:

• collaboration in daily operations
• visibility of tickets
• organizational responsibilities
• distribution of work

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Roles and Permissions

Roles define which functions a user can use in Enneo. For example, they control access to settings, administrative areas, or special system functions. This way, it is clearly determined which responsibility individual users take within the system. Roles are managed in the area Settings → User Administration → Roles.

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The Interaction

User administration in Enneo combines organizational structure and permissions:

• Users define who works in the system
• Teams represent organizational responsibilities
• Roles control access to functions

Together, these elements ensure that employees can use exactly those areas and functions that are relevant for their tasks.