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Our AI-based Wiki serves as a central knowledge base for various content such as FAQs, work instructions, documents, and news. To ensure that knowledge remains current and well-structured, users can create new articles, edit existing content, or remove outdated information.

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Article Creation

  • Groups and Classification
Each article in the Wiki is assigned to a group (folder) and contains a classification. These two features serve to structure and organize content.
  • Groups (folders)
Groups represent folders where articles are stored. They are created via “New Folder**”**. As needed, groups and sub-groups can be flexibly and individually created, named, and moved. When creating an article, a parent group is always selected.

When creating a new folder, the folder is either on the top level (“Root”) or is used as a subfolder of an existing group.
  • Classification
The classification describes the type of content and ensures a clear thematic assignment. Each group can contain articles with different classifications. However, it is recommended to store articles of the same classification in dedicated folders. The following classifications are available:
  • FAQ: Frequently asked questions with clear answers.
  • Work Instruction: Detailed step-by-step instructions for specific processes.
  • Document: Official documentation or policies.
  • News: Company or industry news visible in the dashboard.
  • Other: If none of the above categories apply.
The combination of groups and classification ensures meaningful structuring of content. For example, the article Capture Relocation with the classification Work Instruction can be stored in a self-created group “Contract Management”.

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Writing Content

The text editor offers various formatting options for designing content. Headings, lists, and highlights should be used purposefully to structure articles clearly. Images and videos can also be integrated into an article via the corresponding icon.

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Saving and publishing

After composing the article, the following options are available:
  • Preview: This button allows the article to be viewed before publication and checked for formatting and content.
Changes that are not saved will be lost when the page is left!
  • Save and publish: Only through this action is the article permanently saved and made visible to others.
The slider “Make Knowledge Source Publicly Available” controls whether the article should be accessible only internally, or the content can also be used by the AI, for example in the chat or the AI text suggestions.

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Moving Articles

An article can be moved if it was created in the wrong group, for example. To set a new group for an existing article:
  • Open the article and select Edit.
  • In the input mask, select the desired parent group.
  • Apply changes by clicking Save and Publish.

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Moving Groups

A group can also be moved, along with all the articles assigned to it. To move a group:
  • In the left navigation bar, select the group that should be moved.
  • Open the context menu, the three-dot icon next to the group name.
  • Select “Edit Group”.
  • Determine a new group in edit mode.
  • Apply changes by clicking Enter.