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The AI Text Assistant aids in quickly and accurately revising responses, directly in the editor, without needing to rewrite from scratch.With features like improving phrasing, structuring paragraphs, correcting spelling, translating, or creating an individual prompt, the tone, style, or form of address can be specifically adjusted.The result is professionally formulated, situation-appropriate responses without needing to create new content. This saves time, reduces editing effort and supports a consistent, reliable communication. The AI Text Assistant thus becomes a central tool for service-oriented fine-tuning in daily practice.

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Application Areas

The AI Text Assistant can be used in all areas where texts are captured or edited:
  • When answering or forwarding customer requests
  • When writing private notes within a ticket
  • In the creation of outgoing emails
  • When setting up internal tasks

Draft response accepted, but not quite on the mark?
The AI Text Assistant aids in easily adjusting the tone, form of address, or style to suit the situation.

Before:
thanks for mail. your contract can be rewritten. require consent declaration from you and new contract partner.

After:
Thank you for your message. We can rewrite your contract; however, we need a consent form from both you and the new contract partner.
  • Transforms brief notes into complete, polite sentences
  • Expands abbreviation, e.g. “contract partner” instead of “vn”
  • Adapts tone, style, and sentence structure to customer communication
  • Keeps the message while making the form professional

Before:
thanks for mail. your contract can be rewritten. require consent declaration from you and new contract partner.

After:
Thank you for your message. We would like to inform you that your contract can be rewritten. For this, we need a written consent form from you and the new contract partner. As soon as we receive these documents, we can make the necessary adjustments and inform you about the following steps.
  • Expands brief responses into complete, formulated sections
  • Extends text to be longer, more understandable and binding without inventing new content
  • Ideal when the original text is too brief or unbalanced

Before:
thank you for your email. your vertrga can be rewritten. require consent declaration from you and new contract partner.

After:
thanks for your email. Your contract can be rewritten. We need a consent form from you and the new contract partner.
  • Checks for spelling and grammar

Before:
thanks for your email. Your contract can be rewritten. We need a consent form from you and the new contract partner.

After:
Merci pour votre e-mail. Votre contrat peut être transféré. Nous avons besoin d’une confirmation de votre part et de celle du nouveau titulaire du contrat.
  • Translates into English and French
the writing is to the supervisor, not the customer. Reformat.

Before:
thank you for your message. We would like to inform you that your contract can be rewritten. For this, we need a written consent form from you and the new contract partner. As soon as we have these documents, we can make the necessary adjustments and inform you of the next steps.

After:
Thank you for your message. We would like to inform you that a rewrite of the client’s contract is possible. For this, we need a written consent form from both the previous contract owner as well as the new contract owner. As soon as we receive these documents, we can make the necessary adjustments and inform you of the next steps.
  • Allows fine-tuning adjustments when standard responses do not exactly fit the situation
  • Addresses divergent contexts, like legal writings, responses to third parties, or authorities
  • Flexibly responds to requirements such as formal language, deescalating tone, or clear boundaries
  • Saves time: the existing text is specifically modified, not rewritten
  • Supports precise communication, even in exceptional situations or escalations