Tickets
AI Suggestion for Response
Information and Usage
Tip
The AI suggestion for response is generated by the Basic Agent.
The content is based on public articles in the Wiki and prior, comparable concerns. Therefore, the AI learns with each use and continuously improves.
Customer concern
"...I wanted to inquire whether you offer promotional gifts? I've been a big fan for years, and I'm very interested in pens or key bands. Kindly reach out to me about this..."
AI Text Suggestion
Info
By clicking on "Apply text template", the response editor opens with the text template under the customer's request. After optional fine-tuning, it can be sent with a click.