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The AI response proposal is generated by the basic agent.The content is based on public articles in the Wiki and previous comparable queries. The AI learns with each use and continuously improves.

Customer Query

”…I would like to ask if you have any promotional gifts? I am a big fan, have been a customer for years, and am interested in pens or lanyards. Please get back to me on this…”

AI Text Proposal

By clicking on “Apply Text Template,” the response editor opens with the template text underneath the customer query. After optional fine-tuning, the message can be sent with a click.