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The AI_SuggestedResponse is generated by the Basic Agent.The content is guided by public articles in the Wiki and past, comparable issues. Therefore, the AI learns with each use and continuously improves.

Customer Query

”…I would like to ask if you have any promotional gifts? I’m a big fan, have been a customer for years, and am very interested in pens or key bands. Please get back to me regarding this…”

AI Text Suggestion

By clicking on “Apply text template,” the response editor opens with the text template below the customer inquiry. After optional fine-tuning, sending is done with a click.