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“Ask Neo” is the intelligent search function of the Wiki providing quick access to relevant information. Through modern AI technology, Neo understands questions in natural language and generates precise, immediately usable answers. The AI accesses all articles in the Wiki, regardless of their visibility setting. Users can specifically choose between an AI-generated answer and a classic article list. This way, information can be retrieved efficiently and work instructions implemented more specifically.

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Functionality

Users have the choice between two search methods:
  1. Classic Search – A list of relevant articles is displayed.
  2. Ask Neo – The AI processes the search query and generates an answer based on Wiki contents.
To start a search, a question is entered into the search bar. Neo understands complete questions in natural language, such as: “How do I handle a move?” First, a list of matching articles appears. Users can either select an article directly or click on “Ask Neo” to receive an AI-generated answer. “Ask Neo” searches all articles in the Wiki, regardless of whether they are publicly accessible or internally accessible only. The most important information is summarized and presented as a comprehensible answer. If an article contains detailed instructions, these will be displayed in a structured manner.
Neo not only delivers a list of articles but also formulates a complete answer based on the Wiki contents. Neo accesses all articles, even if they are not publicly visible.

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No search results?

If Neo cannot generate a suitable answer, the following alternatives are available:
  • Users can return to the classic article search.
  • The question can be reformulated or made more precise.
  • If a topic is not documented in the Wiki, Neo cannot generate an answer. Creating new content in the Wiki ensures that the information will be available in the future.

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Function Frame

  • Neo only accesses the Wiki and does not search any other data sources.
  • If a topic is not documented, Neo cannot provide information.
  • The AI cannot draw independent conclusions but is based entirely on existing Wiki content.