{
// Mandatory properties. Must be defined or enneo to work
"id": "VN-00001", // must be integer or string up to 50 chars
"customerId": "C-abcd-123", // must be integer or string up to 50 chars
"business": false, // boolean, if the customer is a company or private person
"lastname": "Smith", // last name of customer, can be null ONLY if business is true
"company": null, // company name, e.g. "ACME Corp.", can be null ONLY if business is false
// Recommended properties. Should be defined if possible and is used by Enneo's AI and customer identification logic. Default to null if not set
"firstname": "John", // first name of customer, can be null
"email": "john@smith.com",
"deliveryAddress": "Horst-Kohl-Str. 15a, 12157 Berlin", // address of customer
"billingAddress": null, // Optional separate billing address. If null, then billing address is the same as delivery address
"phone": "+49190332332",
// Optional preview section for the agent that is shown in top right corner on ticket page
"agentPreview": [
{
"url": "https://my-erp/customers/1234#tab=billing",
"type": "string",
"label": "Abschlag",
"value": "39 €",
"tooltip": null
},
{
"url": null,
"type": "string",
"label": "Verbrauch",
"value": "1085 kWh",
"tooltip": "Abschlagsrelevant: 1085 kWh<br>NB-JVP: 1637 kWh<br>Vorjahr: 1637 kWh<br>Lt. Kd.: 3500 kWh"
}
],
// Links to any systems holding client data you want your agents to have quick access to
"erpUrls": [
{
"url": "https://my-erp.com/contract-details/1234",
"icon": "/icons/powercloud.svg"
},
{
"url": "https://my-marketing-crm.com/customer-details/c123",
"icon": "/icons/link.svg"
}
],
// You may define any other properties you want enneo to be aware of here.
// See below some examples as inspiration from the energy sector
"zip": "12157",
"iban": "DE0000000000000000",
"energy": "electricity",
"status": "expired",
"endDate": "2021-10-28",
"orderId": 752050,
"vatRate": 0.19,
"basePrice": 49.41
}