Skip to main content
Irrespective of the origin channel, for every customer concern a ticket is automatically created. Traditional channels include Chat, Email, Letter and Call.In addition, there is the Customer Center for personal appointments on site, the Portal for concerns submitted via integrated web forms, and the System for automatically generated tasks, like those created in the context of Mako or NNA processes.

​
Ticket Overview

Ticket Overview
At a glance: Mood of the customer, Subject and Content, Priority, Assignment and Status. The view can be individually sorted. The filter allows targeted querying of the most important criteria, and the free text search can identify any additional parameters.

​
Filters

Filters

If skills are assigned to the user, for example, meter reading and bank details, the autopilot can be activated.
In this mode, the user only receives tickets that match the assigned skills.
Multiple tabs in the browser can have different filter settings.

​
Bulk Update

Bulk Update

If multiple tickets are selected via the checkbox, updates to the status, priority, subject, and due date can be made in one action.
The assignment of the selected tickets to a specific agent can also be facilitated through this.