The content is based on similar customer concerns from the past. Therefore, the AI learns with each use and continuously improves in this way.

Customer Concern

”…I wanted to ask if you offer promotional gifts? I’ve been a big fan and a customer for years, and I’m very interested in pens or lanyards. Could you let me know…”

AI Text Suggestion

By clicking on “Use Text Module,” the response editor opens with the response suggestion below the customer request, where, after optional fine-tuning, the dispatch occurs with a click.