Ticket Processing
AI Text Assistant
Potential and Application Areas
The AI Text Assistant helps to revise responses quickly and precisely directly in the editor, without the need for cumbersome rewriting.With functionalities such as improving wording, structuring paragraphs, correcting spelling, translating, or personalized prompts, the tone, style, or address can be specifically adapted.This yields professionally formulated, situation-appropriate responses without having to create new content. This saves time, reduces editing effort, and supports a consistent, secure communication. Thus, the AI Text Assistant becomes a central tool for service-oriented fine-tuning in daily practice.
Areas of application
The AI Text Assistant can be used in all areas where texts are recorded or edited:- when responding to or forwarding customer inquiries
- when writing private notes within a ticket
- during creation of outgoing emails
- when setting up internal tasks
Menu items at a glance
Has the suggested response been adopted, but is not quite hitting the mark?
The AI Text Assistant helps to adjust tone, address, or style uncomplicatedly to the respective situation.
The AI Text Assistant helps to adjust tone, address, or style uncomplicatedly to the respective situation.
Improve wording
Improve wording
Before:
thanks for mail. your contract can be rewritten. need consent from you and new policyholder.
thanks for mail. your contract can be rewritten. need consent from you and new policyholder.
After:
Thank you for your message. We can rewrite your contract, but we need a declaration of consent from both you and the new policyholder.
Thank you for your message. We can rewrite your contract, but we need a declaration of consent from both you and the new policyholder.
- turns short notes into complete, polite sentences
- expands abbreviations, e.g. “vn” → “policyholder”
- adjusts tone, style, and sentence structure to customer communication
- preserves the statement, the form becomes professional
Expand selection into paragraphs
Expand selection into paragraphs
Before:
thank you for mail. your contract can be rewritten. need consent from you and new policyholder.
thank you for mail. your contract can be rewritten. need consent from you and new policyholder.
After:
Thank you for your message. We’d like to let you know that we can rewrite your contract. This requires us to procure a written declaration of consent from both you and the new policyholder. Once we have these documents, we can proceed with the necessary adjustment and inform you about the further steps.
Thank you for your message. We’d like to let you know that we can rewrite your contract. This requires us to procure a written declaration of consent from both you and the new policyholder. Once we have these documents, we can proceed with the necessary adjustment and inform you about the further steps.
- extends short responses into complete, formulated passages
- makes the text longer, more understandable, and binding without inventing new content
- helpful when the original text seems too brief or unbalanced
Correct spelling and grammar
Correct spelling and grammar
Before:
thank you for your email. yuor contrct can be rewritten. need consen from you and new policyholder.
thank you for your email. yuor contrct can be rewritten. need consen from you and new policyholder.
After:
Thank you for your email. Your contract can be rewritten. We need a declaration of consent from you and the new policyholder.
Thank you for your email. Your contract can be rewritten. We need a declaration of consent from you and the new policyholder.
- checks spelling and grammar
Translate
Translate
Before:
thank you for your email. your contract can be rewritten. we need a declaration of consent from you and the new policyholder.
thank you for your email. your contract can be rewritten. we need a declaration of consent from you and the new policyholder.
After:
Merci pour votre e-mail. Votre contrat peut être transféré. Nous avons besoin d’une confirmation de votre part et de celle du nouveau titulaire du contrat.
Merci pour votre e-mail. Votre contrat peut être transféré. Nous avons besoin d’une confirmation de votre part et de celle du nouveau titulaire du contrat.
- translates into English and French
Own prompt
Own prompt
the writing goes to the supervisor, not to the customer. Rework the formulation.
Before:
Thank you for your message. We’d like to let you know that we can rewrite your contract. This requires us to procure a written declaration of consent from both you and the new policyholder. Once we have these documents, we can proceed with the necessary adjustment and inform you about the further steps.
Thank you for your message. We’d like to let you know that we can rewrite your contract. This requires us to procure a written declaration of consent from both you and the new policyholder. Once we have these documents, we can proceed with the necessary adjustment and inform you about the further steps.
After:
Thank you for your message. We’d like to let you know that we can rewrite the customer’s contract. It requires a written declaration of consent from both the existing policyholder as well as the new one. Once these documents are available, we can proceed with the necessary adjustments and inform you about the further steps.
Thank you for your message. We’d like to let you know that we can rewrite the customer’s contract. It requires a written declaration of consent from both the existing policyholder as well as the new one. Once these documents are available, we can proceed with the necessary adjustments and inform you about the further steps.
- allows finely tuned adjustments, when standard responses do not exactly fit the situation
- addresses varying contexts, such as legal writing, responses to third parties or authorities
- responds flexibly to requirements such as formal language, deescalating tone, or clear delineation
- saves time: the existing text is specifically changed, not re-created
- supports exact communication, also in exceptional situations or escalations