• Besides the client’s request, this area offers an AI-generated summary and sentiment analysis visualized as an emoji.
    Escalations can be avoided by filtering by displeased customers and targeted processing.
  • Notes are displayed as banners:
  • Basic information such as subject, sender, recipient, and sending date are neatly displayed.
  • Classic processing options such as “Reply” and “Forward” are available, as well as the ability to add annotations to the ticket.