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Ticket Processing
Ticket Structure & AI Components
Documentation
Documentation
Ticket Processing
Ticket Structure & AI Components
Information about the structure and respective contents
Left - Customer Concern
Center - Processing
Right - Ticket and Customer Info
Besides the customer concern, this area provides an AI-generated summary and sentiment analysis, visualized as an emoji.
Prevent escalations by filtering for annoyed customers and working targeted on them.
Notices are displayed as banners:
Fundamental information like subject, sender, recipient and send date are clearly presented.
Traditional editing options like “Reply” and “Forward” are available, as well as the option to add notes to the ticket.
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AI Text Assistant
Potential and Application Areas
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Assistant
Responses are generated using AI and may contain mistakes.