• In addition to the customer’s concern, this area provides an AI-generated summary and sentiment analysis, visualized as an emoji.

    Escalations can be prevented by filtering for angry customers and addressing them specifically.

  • Notes are displayed as banners:

  • Basic information such as subject, sender, recipient, and send date are clearly displayed.

  • Traditional editing options such as “Reply” and “Forward” are available here, as well as the option to attach notes to the ticket.