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Ticket Processing
Ticket Structure & AI Components
Documentation
Documentation
Ticket Processing
Ticket Structure & AI Components
Information on structure and respective contents
Left - Customer Requests
Center - Processing
Right - Ticket and Customer Information
Besides the client’s request, this area offers an AI-generated summary and sentiment analysis visualized as an emoji.
Escalations can be avoided by filtering by displeased customers and targeted processing.
Notes are displayed as banners:
Basic information such as subject, sender, recipient, and sending date are neatly displayed.
Classic processing options such as “Reply” and “Forward” are available, as well as the ability to add annotations to the ticket.
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AI Text Assistant
Potential and Application Areas
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Assistant
Responses are generated using AI and may contain mistakes.