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Ticket overview

At a glance: customer’s mood, topic and subject, priority, assignment, and status. The view can be individually sorted. The filter allows the key criteria to be specifically queried, and the free text search allows for identification of any parameters.

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Filters

If skills (abilities) are assigned to the user, e.g., meter status and bank data, the autopilot can be activated. In this mode, the user only receives tickets that match the allocated skills.

Multiple tabs in the browser can have different filter settings.

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Bulk update

If multiple tickets are selected via the checkbox, updates to the status, priority, topic, and due date can be made in one action. The assignment of the selected tickets to a specific agent can also be implemented via this method.