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Regardless of the origin channel, for every customer concern a ticket is automatically generated. The classic channels include chat, email, letter and call.In addition, there is a customer center for personal meetings on site, portal for concerns that are transmitted via integrated web forms, and system for automatically generated tasks, such as those arising in the context of Mako or NNA processes.

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Ticket Overview

Ticket Overview
At a glance: Customer’s mood, content and subject, priority, assignment and status. The view can be sorted individually. The most important criteria can be specifically queried via the filter, and any parameters can be determined using the free text search.

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Filter

Filter

If skills are stored for the user, e.g. meter reading and bank data, the autopilot can be activated.
In this mode, the user only receives tickets that match the stored skills.
Different tabs in the browser can have different filter settings.

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Bulk Updates

Bulk Updates

If multiple tickets are selected via the checkbox, updates to status, priority, subject and due date can be made in one action.
The assignment of the selected tickets to a specific agent can also be implemented via this.