Our AI-powered Wiki serves as a central knowledge base for various content such as FAQs, work instructions, documents, and news. To ensure that the knowledge remains current and well structured, users can create new articles, edit existing content, or remove outdated information.

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Creating Articles

  • Groups and classification
Every article in the Wiki is assigned to a group (folder) and contains a classification. These two characteristics serve to structure and organize content.
  • Groups (folders)
Groups represent folders in which articles are stored. They are created via “New folder**”**. Depending on the need, groups and sub-groups can be flexibly and individually created, named, and moved. When creating an article, a parent group is always selected.

When creating a new folder, the folder is either at the top level (“Root”) or is assigned as a subfolder of an existing group.
  • Classification
The classification describes the type of content and ensures clear thematic allocation. Each group can contain articles with different classifications. However, it is recommended to store articles of the same classification in dedicated folders. The following classifications are available:
  • FAQ: Frequently asked questions with clear answers.
  • Work Instruction: Detailed step-by-step instructions for specific processes.
  • Document: Official documentations or policies.
  • News: Company or industry news visible on the dashboard.
  • Others: If none of the mentioned categories apply.
The combination of groups and classification ensures a logical structure of the contents. For example, the article Recording Relocation with the classification Work Instruction could be stored in a user-created group “Contract Management”.

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Writing content

The text editor offers various formatting options for the design of the content. Headings, lists, and bullet points should be used strategically to make articles easier to read. Images and videos can also be integrated into an article via the corresponding icon.

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Saving and Publishing

After writing the article, the following options are available:
  • Preview: This button allows the article to be viewed and checked for formatting and content before publication.
Changes that are not saved will be lost when the page is left!
  • Save and publish: Only through this action is the article permanently saved and made visible to others.
The slider “Make knowledge source publicly accessible” regulates whether the article should be accessible internally only or if the content can also be used by the AI in chat or AI text suggestions, for example.

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Moving Articles

An article can be moved, for instance, if it was created in the wrong group. To set a new group for an existing article:
  • Open the article and select Edit.
  • In the input mask, select the desired parent group.
  • Apply changes by clicking Save and Publish.

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Moving Groups

A group can also be moved, and with it all the articles assigned to it. To move a group:
  • In the left navigation bar, select the group that needs to be moved.
  • Open the context menu via the three-dot symbol next to the group name.
  • Select “Edit group”.
  • Set a new parent group in the editing mode.
  • Apply changes by clicking Enter.