enneo Documentation
Guides
- Ticket Processing
- Routing and Tags
- Text Templates
- User Management
- Integration of Contact Channels
- Customer Recognition
- Partners
- Wiki
- Analytics
- Events and Webhooks
- Custom code
AI-Agents
- AI Agents in Enneo
- Smart Argument Logic
- Rule-Based Logic
- Anonymization Process
- SDK
- Quality Check
- Dark Processing
FAQ
Customer Recognition
Search for Customer Number
Customer Recognition
Search for Customer Number
Data Structure
{
// Mandatory properties. Must be defined for Enneo to function
"id": "C-abcd-123", // must be integer or string up to 50 chars
"business": false, // boolean, if the customer is a company or a private individual
"lastname": "Smith", // last name of customer, can be null ONLY if business is true
"company": null, // company name, e.g. "ACME Corp.", can be null ONLY if business is false
"contractIds": ["VN-00001", "VN-00002"], // array of contracts this customer has. There must be at least one contract (otherwise, it's not a "customer")
// Recommended properties. Should be defined if possible and are used by Enneo's AI and customer identification logic. Default to null if not set
"firstname": "John", // first name of customer, can be null
"email": "john@smith.com",
"deliveryAddress": "Horst-Kohl-Str. 15a, 12157 Berlin", // address of customer
"billingAddress": null, // Optional separate billing address. If null, then billing address is the same as the delivery address
"phone": "+49190332332",
// Any other properties that are wanted to be recognized by Enneo can be defined here.
// See below for some examples as inspiration from the energy sector
"salutation": "Mrs."
}