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Preview Feature — The Codex Plugin is in the preview phase. Functionality and API may change. We welcome feedback!
The Enneo Codex Plugin connects Codex with your Enneo instance. It can be used to investigate tickets, develop AI agents, inspect settings, and debug integrations with natural language, while Codex takes care of the API calls.

Investigate tickets

Search, fetch, and analyze tickets and their current processing state directly from Codex.

Develop AI agents

Understand, test, and iterate agents, UDFs, and executor logic with real ticket data.

Debug the platform

Inspect ticket processing, agent detection, settings, and events.

Standardize workflows

Use Enneo skills for tickets, customers, events, knowledge, reports, settings, telephony, and more.

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Installation

codex plugin marketplace add https://github.com/enneo-AI/codex-plugin
codex plugin add enneo-codex@enneo
After installation, restart Codex. Set up and authentication are described in the plugin README.

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Examples

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Configure the Connection

Use the Enneo Codex plugin. Connect to <instance>.enneo.ai and show my profile.

Connect to demo.enneo.ai and verify the Enneo profile.

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Investigate Tickets

Search recent open tickets in Enneo.

Get ticket #1234 and summarize the customer request, detected intents, tags, and next best action.

Investigate why an Enneo AI agent skipped ticket #5678.

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Develop AI Agents

Show me the configured AI agents and explain which one should handle ticket #1234.

Review the executor logic for the address-change agent and suggest a safer validation path.

Create a draft plan for turning this support process into a rule-based Enneo agent.

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Check Settings and Integrations

List the configured email subchannels and identify which mailbox receives support requests.

Show the customer-recognition settings and explain which API calls are required.

Check which UDFs are available as AI tools.