Codex Plugin

Warning

Preview Feature — the Codex Plugin is in the preview phase. Functionality and API can still change. We appreciate your feedback!

The enneo Codex Plugin connects Codex with your enneo instance. It allows the exploration of tickets, development of AI agents, checking of settings, and debugging of integrations through natural language, while Codex takes care of the API calls.

Examine Tickets

Search for, retrieve, and analyze the current processing status of tickets directly from Codex.

Develop AI Agents

Understand, test, and iterate agents, UDFs, and executor logic with real ticket data.

Debugging the platform

Trace the processing of tickets, agent recognition, settings, and events.

Standardize Workflows

Use enneo skills for tickets, customers, events, knowledge, reports, settings, telephony, and more.

Installation

codex plugin marketplace add https://github.com/enneo-AI/codex-plugin
codex plugin add enneo-codex@enneo

After installation, restart Codex. Setup and authentication are described in the Plugin-README.

Examples

Setting Up a Connection

Use the enneo Codex plugin. Connect to <instance>.enneo.ai and show my profile.

Connect to demo.enneo.ai and verify the enneo profile.

Examine Tickets

Search recent open tickets in enneo.

Get ticket #1234 and summarize the customer request, detected intents, tags, and next best action.

Investigate why an enneo AI agent skipped ticket #5678.

Develop AI Agents

Show me the configured AI agents and explain which one should handle ticket #1234.

Review the executor logic for the address-change agent and suggest a safer validation path.

Create a draft plan for turning this support process into a rule-based enneo agent.

Check Settings and Integrations

List the configured email subchannels and identify which mailbox receives support requests.

Show the customer-recognition settings and explain which API calls are required.

Check which UDFs are available as AI tools.