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Documentation Index

Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt

Use this file to discover all available pages before exploring further.

Preview Feature — the Claude Code Plugin is currently in the preview phase. Functionality and API can still be changed. We appreciate feedback!
The Enneo Claude Code Plugin connects Claude Code to your Enneo instance. It lets you build and debug integrations — rule-based agents, UDFs, event hooks, settings — using natural language, while Claude handles the API calls.

Build agents faster

Write, preview, and test executor code against real ticket data without leaving the terminal.

Debug AI processing

Trace why an agent fired (or didn’t), inspect intent lifecycle, and replay processing on any ticket.

Explore settings

Browse and update instance configuration, subchannels, and auto-processing rules conversationally.

Manage UDFs & hooks

Create, update, and test user-defined functions and event hooks with live feedback.

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Installation

claude plugin marketplace add https://github.com/enneo-AI/claude-plugin
claude plugin install enneo@claude-plugin
Restart Claude Code after installation. For first-time setup and authentication details, see the plugin README.

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Examples

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Develop rule-based agents

Show me all existing rule-based agents and their executor languages

Get the full source code of the "Contract Termination" agent

Create a new agent called "Change Address" that extracts a new postal address
from the customer message, validates it, and sends a confirmation reply.
Use Python. Channel: email.

Preview agent #42 on ticket #1234 — show me what data it would extract
and what options it would offer, without making any changes

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Debug AI processing

Why didn't any AI agent process ticket #5678?

Show me the full event trace for ticket #5678

Re-run AI processing on ticket #5678 and show me the new intents

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Settings and configuration

What settings control auto-processing? Show me their current values.

Which agents are in the immediateAiAgents list?

List all email subchannels

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UDFs and event hooks

List all UDFs and show which ones are also available as AI tools

Create a UDF called "lookup_customer_by_vat" in Python that calls our ERP
at https://erp.example.com/api/customer and returns the customer record

Give me the local execution command for running "lookup_customer_by_vat"
against ticket #9999

Add an event hook that calls "notify_slack" whenever a ticket is created
on the support@company.com subchannel

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Investigate tickets

Show me all open tickets from the last 24 hours with channel = email

Find all tickets where AI agent #7 created an intent in the last week