Contact Channels
Telegram
Connect a Telegram bot as a chat channel
Warning
Preview Feature — the Telegram channel is currently in the preview phase. Functionality can still be changed. We appreciate feedback!
Tip
Customers can reach your service team directly in Telegram. Messages sent to your Telegram bot arrive in Enneo as chat tickets — with the same AI processing, routing, and automation as the website chat widget. The configuration is done under Settings → Chat.
Requirements
You need a Telegram bot. If you do not have one yet, create it in a few minutes with Telegram's official @BotFather — see the official guide. At the end you receive a bot token, which is the only value needed in Enneo.
Setup in Enneo
Create or open a chatbot
Go to Settings → Chat and create a new chatbot or open an existing one.
Select the Telegram type
Set the Chatbot Type to Telegram.
Enter the bot token
Paste the Telegram Bot Token you received from BotFather.
Save
Enneo validates the token and connects the bot automatically. The Telegram Bot Handle field is filled in automatically as confirmation. If the token is invalid, an error message is shown directly in the form.
That's it — no further configuration in Telegram is required.
Good to Know
- Each new conversation creates a ticket. As long as the ticket is open, further messages from the customer are added to the same ticket.
- Currently, text messages in direct chats are processed. Images, voice messages, documents, and group chats are not yet supported.
- To disconnect the bot, simply delete the chatbot — the Telegram connection is removed automatically.