Options and Configuration
Settings → Email Accounts
in the relevant email account.Whether a traditional approach with IMAP is chosen, a direct API connection is produced or modern OAuth connections are preferred - Enneo offers maximum flexibility and compatibility for different email setups and workflows./ticket
endpoints make it possible to create and edit emails. This option offers a seamless two-way synchronization between Enneo and existing ticket systems. The API not only allows retrieving and sending emails, but also triggering and receiving webhooks to ensure the synchronization of email communication with other systems.
The API integration offers a higher level of customization and automation. Emails can be programmatically created and managed and seamlessly integrated into existing workflows. This option is especially suitable for companies that use two ticket systems in parallel, for example during a testing phase. Changes made in Enneo or another ticket system are synchronized on both platforms thanks to two-way synchronization, ensuring consistent and current communication.
Here is an example of a request:
/ticket
endpoints, including parameters, can be found here:
API Documentation