There are three different ways to export data from Enneo:

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1. Export of selected tickets via the user interface

In the ticket overview, the currently displayed ticket list can be downloaded via the export symbol in the top right corner. All set filters, such as channel filter, status, and tags, are taken into account.

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2. Export of tickets, messages, and edits via the user interface

This export can be accessed via the following navigation: Settings -> Advanced Settings -> Export and Reporting Settings Here, a choice can be made between the familiar central data tables:
  • Tickets
  • Messages
  • Edits

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3. Export via the REST-API

The Enneo REST-API is available for automated exports. Documentation for the corresponding API interface /api/mind/export/ can be found here. This interface is particularly suited for automated exports, as it allows setting of filters or limits. Therefore, connections to external BI systems such as MS Power BI, Tableau, Snowflake, Google Looker Studio etc., are possible. The desired data table can be specified by the parameter “key”:
  • tickets
  • messages
  • worklog
With the parameter “format”, the desired export format (XLSX, CSV, or JSON) can be chosen. For regular exports, JSON (preferred) or CSV are recommended, as these formats are significantly more performance-efficient than XLSX. Other parameters relevant for automated exports, like limit, offset or orderByField can be found in the documentation.

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Export Formats

The following formats are available for all export options:
  • XLSX (Excel)
  • CSV (Comma Separated Values)
  • JSON (JavaScript Object Notation)