Enneo provides an integrated business intelligence solution based on Apache Superset. This powerful analysis platform allows visual representation of service center data and provides in-depth insights. Enneo ensures that the data is up-to-date and the user accounts are accurate.

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Access to Superset

Access to the analysis functions is controlled through the user setting of “data availability.” Administrators can determine which users have access to the analysis functions and to what extent data is visible.

Superset can be accessed through the Enneo menu item “Analytics”. The different dashboards created can be found in tabs on the upper bar.

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Creating Superset Evaluations Yourself

By default, Enneo offers a series of evaluations, which can be extended as desired. The data is always up-to-date.

For this, one must click on the “Editor” tab with an Enneo account that has full data availability rights. There, one has full access to all the functions of Superset.

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Creating Diagrams

Various types of visualizations can be created with Superset:

  • Bar and line charts

  • Pie charts

  • Tables and pivot tables

  • Heatmaps

  • and many more diagram types

Each chart can be customized, for example by:

  • Filtering data

  • Grouping by various dimensions

  • Adjusting colors and labels

  • Defining metrics and calculations

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Time Series Analysis

Time-series analysis is particularly useful for service organizations. It allows you to:

  • Analyze trends over different periods

  • Draw comparisons to the previous year or previous month

  • Recognize seasonal patterns

  • Make forecasts

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Creating Dashboards

Multiple charts can be combined to create meaningful dashboards:

  • Select desired charts

  • Arrange by drag & drop

  • Define dashboard-wide filters

  • Save dashboard for further use

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Tips for Working with Superset

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Best Practices

  • Use meaningful names for charts and dashboards

  • Utilize filters to keep the data volume manageable

  • Save frequently used charts as favorites

  • Share useful dashboards with the team

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Data Update

The data in Superset is regularly updated. The update intervals are:

  • Ticket data: every 5 minutes

  • Message data: every 5 minutes

  • Editing data: every 5 minutes

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Further Resources

For detailed information on Apache Superset, the official documentation is worth a look.